Service Manager

Salutem Ltd; Cardiff; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company dedicated to making a meaningful impact on the lives of children and young people. As a Service Manager, you will lead and manage care teams, ensuring exceptional support in a nurturing environment. This role involves overseeing daily operations, maintaining compliance, and fostering a trauma-informed culture. You'll be at the forefront of strategic planning and quality assurance, working collaboratively with a passionate team. If you're ready for a rewarding career change that truly makes a difference, this opportunity awaits you!

Benefits

24/7 Employee Assistance

Free online GP access

Health Cash Plan

Gym discounts

Flexible pay

Cycle to Work scheme

Cancer Cover

Menopause support

Qualifications

• 2+ years in a relevant position and 1 year in a supervisory role required.
• Level 5 Diploma in Leadership and Management for Residential Childcare or equivalent.

Responsibilities

• Oversee recruitment and management of staff for care teams.
• Ensure high-quality care and compliance with regulations.
• Support and manage the senior management team effectively.

Skills

Staff Management

Service Delivery

Compliance

Team Leadership

Budget Management

Quality Assurance

Effective Communication

Partnership Building

Incident Management

Training Compliance

Education

Level 5 Diploma in Leadership and Management for Residential Childcare

Job description

About The Company
At Salutem Children's Services, we provide exceptional support in nurturing environments, delivered by highly trained staff. Our focus on innovation and solution-based approaches ensures the best outcomes for the children and families we serve.

Our Values

• Supportive: Help every child reach their full potential.
• Ambitious: Strive for the best outcomes for every child.
• Loyal: Prioritise the well-being of children, families, and staff.
• Unique: Offer innovative, high-quality services tailored to children's needs.
• Transparent: Maintain an open and honest culture.
• Engaging: Collaborate with families, educators, and stakeholders.
• Meaningful: Encourage fulfilling and enriching lives for children.

Employee Benefits

• Emotional Support: 24/7 Employee Assistance, mental health resources, meditation apps, and bereavement support.
• Medical Support: Free online GP access, Health Cash Plan, Cancer Cover, and Menopause support.
• Financial Support: Flexible pay, utility bill savings, Money Helper, and Life Assurance.
• Physical Support: Online workouts, Cycle to Work scheme, gym discounts, and National Trust activities.

About The Role

As a Service Manager, you will lead and manage our care teams, ensuring exceptional care and support for our children and young people. You'll oversee daily operations, ensuring compliance with regulations, and fostering a trauma-informed, quality-focused, and supportive environment.

Responsibilities:

• Staff Management: Oversee recruitment, deployment, and management of staff.
• Service Delivery: Ensure high-quality care and evidence-based outcomes for young people.
• Compliance: Maintain regulatory and statutory compliance.
• Team Leadership: Support and manage the senior management team.
• Budget Management: Operate within budget and achieve high inspection ratings.
• Strategic Planning: Work on forward vision and strategic planning with the Regional Director.
• Quality Assurance: Audit care provision quality.
• Child-Centered Care: Ensure detailed assessments and care plans.
• Effective Communication: Foster teamwork and maintain productive meetings.
• Partnership Building: Develop relationships with authorities and professionals.
• Business Planning: Lead business planning and budget processes.
• Health & Safety: Ensure a safe environment and compliance with health and safety legislation.
• Performance Management: Induct, supervise, appraise, and develop staff.
• Financial Management: Maintain effective budgetary and petty cash systems.
• Service Development: Continuously review and develop the service plan.
• Staff Well-being: Support staff health, motivation, and engagement.
• Training Compliance: Ensure staff are trained and qualified.
• Incident Management: Investigate incidents and represent management on disciplinary panels.
• Stay Informed: Keep up-to-date with childcare trends, legislation, and best practices.

Qualifications:

• Experience: At least 2 years in a relevant position and 1 year in a supervisory role within the last 5 years.
• Education: Level 5 Diploma in Leadership and Management for Residential Childcare or equivalent.

Join us at Salutem for a rewarding career change, making a meaningful impact on the lives of children and young people.