Service Manager

National Care Group Limited; Cardiff; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

£500 joining bonus

Job summary

National Care Group Limited is seeking a Service Manager for Integra Ty Newydd in Cardiff to lead care delivery and drive person-centred support across homes.

You will manage staff, ensure quality, oversee on-call duties, and maintain safeguarding standards while promoting independence and well-being for adults with learning disabilities. This role includes a £500 joining bonus and a salary of £29,601 per annum.

Qualifications

• Experience in service management and staff development.
• Ability to monitor quality of life and safeguarding.
• Willingness to work unsocial hours when required.

Responsibilities

• Oversee staff management and development.
• Lead in promoting client well-being, safety and quality of life.
• Coordinate activities and liaise with external parties.
• Participate in on-call duties and meet annual objectives.

Skills

Staff management

Team leadership

Communication

Education

Level 3 NVQ/QCF in Health and Social Care

Job description

Ref: ncg/TP/10050157/8075

Service Manager

£500 JOINING BONUS

Salary: £29,601.00 per annum

Working Hours: 37.5 hours per week

Service: Integra Ty Newydd

Requirements: Waking nights, lates, wake ins, weekend work and on call

We are looking for a Service Manager at Integra Ty Newydd

About National Care Group

National Care Group is one of the UK’s leading providers of adult social care, supporting people with learning disabilities, mental health support needs, acquired brain injuries, autism and complex related needs. Its mission is to empower those it supports to lead their best life, enabling them the opportunity to unlock their full potential and live as independently as possible within their community. We Won Specialist Care Provider 2025! – National Care Group

What’s in it for you?

• The opportunity to develop a career in a secure and fulfilling role at an organisation that values growing its team from within.
• You can continuously learn on the job with the benefit of paid training and the opportunity to gain recognised qualifications.
• You will work at an organisation that celebrates age, gender and diversity within an inclusive culture.
• The organisation promotes an environment of wellbeing with support for you to stay healthy and happy.
• The opportunity to earn rewards through a Refer a Friend scheme.
• Access to an app called Stream, enabling greater control over your finances.

The Service Manager Role

As a Service Manager, you will promote and ensure that the company vision of person-centred support is implemented whilst maintaining an individual’s potential and independence.

A Service Manager is required to respect and work cooperatively with others, enabling the people we support to live in their own home or within their local community with dignity and confidence. Responsibilities include:

• Overall responsibility for staff management and staff development.
• Leading the staff in promoting each client’s well-being, safety and quality of life.
• Monitor and assist the effective delivery of group and individual activities within homes that address agreed client goals and the progress of clients against agreed outcome and well-being measures.
• Ensure that liaison with external parties within their areas of responsibility is coordinated effectively to ensure that communication is effective and consistent within the home.
• Work in accordance with Company values, policies and procedures, legislation and national minimum standards.
• Meet agreed individual annual objectives.
• Promote each client’s well-being, safety and quality of life
• Responsibility for completing and reviewing internal quality compliance systems
• Participate in on call duties

The most important qualities needed are the ability to treat others with respect, listen to their needs and understand their emotions. Be Kind, friendly and honest.

The Ideal Candidate

• Supporting adults with learning disabilities.
• Have a minimum of a Level 3 NVQ/QCF in Health and Social Care or working towards this.
• Able to motivate and manage a team.
• Minimum of 6 months experience in a Service Manager role

NCG is committed to safeguarding and promoting the welfare of vulnerable adults and all colleagues working with these groups are expected to share a commitment to this. You will be expected to report any concerns relating to the safeguarding of vulnerable adults in accordance with agreed procedures. If your own conduct in relation to the safeguarding of vulnerable adults gives cause for concern, NCG’s agreed protection procedures will be followed