Service Manager

National Autistic Society; Cardiff; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Auto-enrolled pension

33 days annual leave

Training and induction including autis

Life Assurance

Employee Assistance Programme

Job summary

National Autistic Society, Cardiff Autism Centre, is seeking a Service Manager to drive operational excellence and staff performance. The role centers on improving services, safeguarding, and continuous improvement aligned with organisational priorities.

The position is full-time (35 hours per week) in Cardiff, offering opportunities to lead and develop teams, manage recruitment, and implement service improvements while ensuring high-quality support for autistic adults.

Qualifications

• Strong leadership and people management skills with a track record of developing teams.
• Ideally hold a QCF Level 5 or equivalent, or be willing to work towards this qualification.
• Resilience under pressure and ability to adapt to changing priorities.

Responsibilities

• Prepare services for inspection readiness & contribute to service redesign and transformation.
• Lead safeguarding and risk management processes.
• Lead & develop staff through regular supervisions, appraisals, coaching & mentoring.
• Manage recruitment, onboarding and retention strategies to build resilient teams.

Skills

Leadership

People management

Strategic thinking

Education

QCF Level 5 or equivalent

Job description

Package Description:

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services.

Successful applicants will be required to complete the relevant safeguarding checks.

Join Us as a Service Manager

The National Autistic Society helps create a world that works for autistic people, and we have a rewarding opportunity for a Service Manager at Cardiff Autism Centre.

If you share our values and want to make a difference, we’d love to hear from you.

Visit our website to find out more about who we are: https://www.autism.org.uk/

About the Service

Our Cardiff Autism Centre (including Ty Ddraig, Ty Yfory and Ty Mor) provides a range of quality, personalised support for autistic adults offering a wide variety of opportunities.

The centre is a move-on service providing educational, work and social opportunities to build on attained independence and skill levels.

About the Role

A fantastic role that is responsible for driving operational excellence in the delivery of services, and employee performance.

The Service Manager will support continuous improvement and contributes to service development through reflective practice and innovation, in alignment with organisational priorities.

What You’ll Do

Prepare services for inspection readiness & contribute to service redesign and transformation. Lead safeguarding and risk management processes.

Lead & develop staff through regular supervisions, appraisals, coaching & mentoring. Manage recruitment, onboarding and retention strategies to build resilient teams.

What We’re Looking For

Strong leadership and people management skills witha track recordof developing teams. Ideally hold a QCF Level 5 or equivalent, or be willing to work towards this qualification.

Resilience under pressure and ability to adapt to changing priorities. This advert is for a full-time position at 35 Hours per week.

What we can offer you Pension

• Auto-enrolled pension scheme.

Annual Leave

- 33 days (including public holidays). You can buy or sell leave each year.

Training

• Great induction and training, including autism training.

Discounts

• Online staff discount scheme for shopping, cycling, tech, and more (e.g., Asda, Tesco, Nike, Apple).Healthcare
• Cash plan for permanent staff.

Life Assurance

Life Assurance - 2x your base salary.

• Options like private health, dental insurance, holiday trading, enhanced pension.

Support

Support - 24-hour Employee Assistance Programme and counselling.

• Free Headspace app for you and up to 3 family/friends.

Blue Light Card

• Eligibility for discounts.

About our application process

When you write your supporting statement: Look at the job description and person specification.

Tell us how your skills and experience match the role.

We might close this job advert early if we get lots of suitable applications.

To protect our autistic adults at the National Autistic Society, all staff are required to have a criminal background check.

Possession of an Enhanced DBS Check either on the Update Service or conducted within the last 12 months would be preferable but not essential.

Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from autistic people.

We are an equal opportunities employer and part of the Disability Confident Employer scheme.

Important Information Agencies need not apply.

Please note the National Autistic Society are unable to provide sponsorship for Visas.

The National Autistic Society may use artificial intelligence (AI) to assist our recruitment team with reviewing applications for this role.

All application decisions are made by people and are not determined automatically by AI.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).