Service Manager

Waythrough; Bishop Auckland; On-site; GBP 45,000 - 60,000; Full time

Job summary

Waythrough is seeking an experienced Service Manager to lead Saddler House in Bishop Auckland. You will shape service delivery, support your team, and ensure people accessing services receive safe, effective and high-quality support.

In a busy environment you will drive operational performance, maintain contractual targets, build strong partnerships, and represent Waythrough at meetings and forums, influencing how services develop to deliver positive community outcomes.

Qualifications

• Experience in managing mental health or social support services.
• Proven ability to meet contractual targets and quality standards.
• Strong leadership and team development skills.

Responsibilities

• Provide operational leadership for the Saddler House service.
• Oversee service performance and ensure targets and quality standards are met.
• Build strong relationships with key partners and stakeholders.
• Represent Waythrough at meetings and partnership forums.
• Influence how services develop to deliver positive outcomes.

Skills

Leadership

People management

Stakeholder engagement

Job description

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

Are you an experienced manager with a passion for supporting people to achieve positive change? Do you have the leadership skills to inspire a team, deliver high-quality services and make a real difference to people’s lives?

We are looking for a Service Manager to lead our service at Saddler House in Bishop Auckland. This is an exciting opportunity to shape service delivery, support the development of your team and ensure the people accessing our services receive safe, effective and high-quality support.

Working in a busy, fast-paced environment, you will provide operational leadership, oversee service performance and ensure that contractual targets and quality standards are consistently achieved. You will also build strong relationships with key partners and stakeholders, representing Waythrough at meetings and partnership forums.

As Service Manager, you will have the opportunity to influence how our services develop, strengthen the support we provide and help your team deliver positive outcomes for the people who access our services.

This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.