Service Manager

Marshall Motor Group; Andover; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Company car

25 days' annual leave

Life assurance

Pension

Discounts

Job summary

Marshall Motor Group's Andover division (Mercedes-Benz Truck and Van) is seeking a seasoned Service Manager to lead front of house and workshop operations, delivering outstanding service and commercial results. You will manage a high-performing team of technicians and service advisors, drive profitability, compliance with manufacturer standards, and foster a positive working culture.

This full-time role offers a competitive package with an OTE, company car, and a 45-hour week including Saturday

Qualifications

• Experience as Aftersales or Service Manager with strong background in service operations.
• Ability to manage a large, diverse team and set clear expectations.
• Excellent customer service, analytical skills, and focus on compliance with standards.
• Committed to delivering results in a supportive environment.

Responsibilities

• Oversee day-to-day operations of Front of House and Workshop departments, driving productivity and efficiency across the team.
• Lead, coach and inspire Technicians, Service Advisors and other key service staff to deliver great customer outcomes while meeting targets.
• Own departmental financials and work with Parts Manager to ensure profitability, compliance and customer satisfaction.
• Maintain a positive team culture and drive performance and professional development.

Skills

Aftersales experience

Service management

Team leadership

Customer service

Analytical skills

Compliance awareness

Job description

About The Role

Service Manager

Marshall Mercedes-Benz Truck and Van Andover

Competitive basic salary | Strong OTE scheme + company car; 25 days’ annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car purchase, servicing & more; Access to exclusive shopping and lifestyle perks.

Full-time | 45 hours per week, including Saturday mornings on a rota basis

Lead a high-performing aftersales team and shape service excellence with one of the UK’s most respected automotive groups.

At Marshall Mercedes-Benz Truck and Van Andover, we’re offering an exciting opportunity for a dynamic and experienced Service Manager to take the lead in delivering outstanding customer service and commercial success in our Front of house and Workshop departments.

In this role

• You’ll oversee the day-to-day operations of the Front of house and Workshop departments, managing productivity and efficiency across the team.
• You’ll lead, coach and inspire a team of Technicians, Service advisors, and other vital members of the Service department to deliver great customer outcomes while meeting targets.
• You’ll take accountability for departmental financials, working closely with the Parts Manager and other heads of department to ensure profitability, compliance and consistent customer satisfaction.
• You’ll also be responsible for maintaining a positive team culture, driving performance and professional development across your department.

We're looking for

• Someone with experience as Aftersales or Service Manager with a strong background in Service operations.
• Someone who can confidently manage a large and diverse team while setting clear expectations and leading by example.
• Someone with excellent customer service acumen, analytical skills and a focus on maintaining compliance with manufacturer and industry standards.
• Most importantly, someone who shares our values and takes pride in delivering both great results and a supportive, positive working environment.

About us

At Marshall Motor Group, we're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We're also part of the Constellation Automotive Group, home to some of the most well-known brands in the automotive industry, including webuyanycar, cinch and BCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around integrity, respect and innovation.

We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career – and our company – forward.

What will we offer you for your commitment to us?

• Performance rewards: Competitive OTE package and company car.
• Full tailored training: Unlimited access to our Leadership Hub, giving you access to hundreds of self-guided learning resources at a time that suits you (partnered with Mindtools), as well as access to bite-size virtual courses covering various topics such as Leading with Impact & Time Management
• Career development: Ongoing manufacturer training and development pathways across the Group.
• Financial security: Life insurance, contributory pension.
• Exclusive perks: Discounts and rewards via a dedicated employee platform.

At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.