Service Reception Manager

Marshall Motor Group; England; Remote; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Life assurance & pensions scheme

Discounts on car purchase, servicing &

Exclusive shopping and lifestyle perks

25 days' annual leave + bank holidays

Job summary

Marshall Volkswagen Gatwick is seeking a Service Reception Manager to lead the service reception team and ensure exceptional customer journeys at a premium brand dealership. You will be the vital link between customers and the workshop, overseeing bookings, service progression, and issue resolution with a strong focus on customer satisfaction.

The role requires strong leadership, training capability, and a proactive approach to maintaining high customer-service standards.

Qualifications

• Previous Service Advisor experience.
• Customer-focused with a drive to deliver great service and manage expectations.
• Organised and detail-oriented with ability to manage workload and support a high-performing team.
• Pride in delivering a positive customer experience every time.

Responsibilities

• Manage and nurture customer relationships from booking to service completion.
• Support and train new team members in the Service department.
• Handle complex customer issues with professionalism and collaborate with management for solutions.
• Complete all administration accurately, maintaining high standards of customer care.

Skills

Service Advisor experience

Customer service focus

Team training

Organised / detail-oriented

Workload management

Job description

About The Role

Service Reception Manager

Marshall Volkswagen Gatwick

£33,741 Basic salary | £40,942 OTE; 25 days' annualleave + bank holidays (increases with service); Life assurance & pensionscheme; Discounts on car purchase, servicing & more; Access to exclusiveshopping and lifestyle perks.

Full-time | 45 hours per week, including Saturday mornings on a rota basis

Deliver an exceptional customer experience at a premium brand dealership.

At Marshall Volkswagen Gatwick, we’re offering an exciting opportunity for a passionate and experienced Service Reception Manager to join our aftersales team, acting as a vital link between customers and the workshop to ensure smooth, satisfying service journeys.

In this role:

• You’ll manage and nurture customer relationships from booking through to service completion, ensuring excellent communication and customer satisfaction.
• You’ll support and train new team members within the Service department, driving performance and meeting KPIs.
• Acting as a key point of contact, you’ll handle complex customer issues with professionalism and collaborate with management for solutions.
• You’ll complete all administration accurately, maintaining high standards of customer care throughout their Marshall journey.

We're looking for:

• Someone with previous Service Advisor experience, ready to take the next step in their career.
• Someone who is customer-focused, who thrives on delivering great service and managing expectations effectively.
• Someone organised and detail-oriented, who can manage their own workload and support a high-performing team.
• Most importantly, someone who takes pride in delivering a positive experience for every customer, every time.

About us:

At Marshall Motor Group, we're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We're also part of theConstellation Automotive Group, home to some of the most well-known brands in the automotive industry, includingwebuyanycar, cinchandBCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred aroundintegrity,respectandinnovation.

We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career – and our company – forward.

In return to your commitment to us, we will offer you:

• Performance rewards: Competitive bonus scheme, based on multiple achievable elements.
• Full tailored training: We provide you with a 3-day off-site Sales Customer Journey course, including visits from expert guest trainers, giving you the opportunity to invest in yourself, ask questions and set you up for a successful career at Marshall,
  
• Career development: Ongoing manufacturer training and development pathways across the Group.
• Financial security: Life insurance, contributory pension.
• Exclusive perks: Discounts and rewards via a dedicated employee platform.
• Referral bonuses: Up to £2,000 for successful referrals.

At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.