Service Management Senior Analyst

Barclays UK; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join Barclays as a Service Management Senior Analyst and shape the future of banking by supporting decision-making processes. In this role, you'll design, develop, and maintain reports and dashboards that effectively communicate KPIs across various business units. We seek candidates with strong analytical and stakeholder management skills, coupled with a passion for change management and collaboration.

Qualifications

• Strong experience in stakeholder engagement and influence.
• Demonstrated analytical ability to present data insights effectively.
• Experience in managing change and implementing organizational changes.

Responsibilities

• Design and develop reports and dashboards for KPI communication.
• Engage with stakeholders to ensure reporting accuracy and relevance.
• Lead a team to meet functional objectives and coach employees.

Skills

Stakeholder Management

Analytical Skills

Change Management

Collaborative Thinking

Education

Relevant Degree

Job description

Join us as a Service Management Senior Analyst, where you will shape the future of Banking at Barclays by supporting the bank's decision-making processes. You will be providing timely, accurate and insightful through designing, developing and maintaining management reports and dashboards that effectively communicate Key Performance Indicators (KPIs) and trends across various business units.

To be successful as a Service Management Senior Analyst, you should have:

Ability to manage Stakeholders, engaging and influencing to align towards shared objectives.

Strong analytical skills to gather, interpret and present data insights.

Exposure to Change Management, demonstrable ability to plan, prioritise and implement organisational changes while managing expectations.

Some other highly valued skills may include:

Ability to follow processes in a transparent way, while also demonstrating innovation and offering fresh perspectives.

Collaborative thinking is valued in this role, in order to foster open dialogue and involve diverse perspectives.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Glasgow.

Purpose of the role

To support the bank's decision-making processes by providing timely, accurate, and insightful information through designing, developing, and maintaining management reports and dashboards that effectively communicate key performance indicators (KPIs) and trends across various business units.

Accountabilities

• Design and development of comprehensive reports and dashboards using various data visualization tools and techniques.
• Design, development and implementation of automated report generation processes for improved efficiency and timeliness.
• Identification and analysis of business requirements to define report content and format.
• Maintenance and updating of existing reports and dashboards to reflect changing business needs, including co-ordination of reporting template releases and related administrative tasks.
• Development of robust processes & controls for collating input data & seeking signoffs as required.
• Engagement with stakeholders as needed to ensure up to date data is incorporated into reporting.
• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

About the company

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