Service Management Architect - London

Circle Recruitment; Greater London; Hybrid; GBP 100,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Excellent benefits

Job summary

Circle Recruitment is looking for a Service Management Architect in London. You will shape and govern end-to-end technology services, including design, transition and governance, in a brand-new role aimed at maturing our service architecture in a law firm environment.

You'll work in a hybrid setup with two days in the office each week, expect a salary of £100,000–£110,000 plus bonus and benefits, and you will influence stakeholders across IT, security, and business teams to drive continual

Qualifications

• Architect in service management, architecture, design and transition.
• Experience modernising service operations across a business.
• Business architecture experience.
• Transitioning from a service model to a platform/product model.
• Broad technology experience in cloud, hybrid and on-prem environments.

Responsibilities

• Design and govern end-to-end technology services with alignment to standards, scalability and operability.
• Define service ownership, governance, support models, SLAs, KPIs and processes.
• Partner with architects, product, platform, engineering and service management teams.
• Lead service design standardisation and documentation using ITIL/TOGAF.
• Align services with business capabilities and evolving requirements via stakeholder engagement.
• Act as service architecture authority in governance forums and design reviews.

Skills

Service management

ITIL

TOGAF

Cloud architecture

Stakeholder engagement

Governance

Tools

ITIL templates

Service design templates

Job description

Service Management Architect - London - Hybrid Working

Service Management Architect with excellent experience in service architecture, service design, and service transition is required by a leading law firm in central London. If you have experience in ITIL and TOGAF then this would be a bonus but not essential

This Service Management Architect role is a brand new position, to work in an immature architecture environment and bring it to the level needed. You will have huge scope in this role, so a great time to join. This role will start off as operational governance and progress through to strategy

As the Service Management Architect, you must know what good looks like. This role is Pragmatic over theoretical, so you must have lived the experience of Service Transitions, design and architecture. The ability to influence and take people on the journey with you is also key

Experience required:

• Worked as an Architect in Service management, Service architecture, Service Design and Service transition
• Ability to further modernise service operations throughout the business
• Business architecture experience
• Transitioning from a service model to a platform and product model experience
• Broad technology experience around Service Architecture, in designing services in cloud, hybrid, and on-prem environments.

Role Duties:

• Design and govern end-to-end technology services, ensuring alignment with enterprise standards, scalability, supportability, and operational effectiveness.
• Define service ownership, governance, support models, SLAs, KPIs, and operational processes in collaboration with business and technology stakeholders.
• Partner with architects, product, platform, engineering, and service management teams to embed full lifecycle support and continual service improvement.
• Lead service design standardisation, including documentation, templates, and service management frameworks such as ITIL and TOGAF.
• Align technology services with business capabilities, priorities, and evolving requirements through stakeholder engagement and capability gap analysis.
• Act as the service architecture authority within governance forums, change advisory boards, and design reviews, driving service innovation and best practice.

Salary - They are looking to pay a starting salary of between £100,000 - £110,000 + Bonus + excellent benefits.

The role offers flexible working, so 2 days in the office per week, but with flex on this when needed.