Service Leader - Catering

Westmorland Hotel; Douglas; On-site; GBP 21,000 - 29,000; Full time

Job summary

Westmorland Hotel is seeking a Service Leader for our catering department. In this hands-on, customer-facing role you will lead shifts, motivate the team and ensure our brand standards are in place while delivering the high-quality food and service we are known for.

You will manage a high-volume service, support training, and help maintain daily procedures. A positive, can-do attitude, excellent communication, and a passion for our homemade products are essential to help create a unique and

Responsibilities

• Lead your shift, deploy colleagues by demand and respond to issues as required.
• Ensure excellent customer service and uphold brand standards.
• Ensure that daily and weekly procedures are followed and standards maintained.
• Train new colleagues through induction, refresher and training.

Skills

Leadership

Customer service

Communication

Team motivation

Job description

As a Service Leader in our catering department you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place. In this hands-on customer facing role, you’ll be competent to manage a high-volume environment with an positive, can do approach, you will be passionate about our offer, champion our home made products and you will ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.

Your responsibilities will include;

• Effectivelyleading your shift, managing and supporting your colleagues, ensuringcolleagues are deployed in line with customer demand and respondappropriately to any colleague or customer matters as required.
• Ensuring the team are delivering excellent customer serviceand brand excellence.
• Ensuring that all daily and weekly procedures are carried outand that company standards are maintained at all times.
• Supporting the training of new colleagues through their induction journey, refresher and any other relevant training.

We are looking for a Service Leader who has the ability to lead and motivate a team on a daily basis in a fast moving environment. Great communication skills and a can do attitude are essential as well as high standards of excellence within delivery of quality food, customer service and cleanliness.Experienceof leading a team in a fast paced, high volume catering environment wouldbe an advantage although we'd also be interested to hear from those withexperience in catering looking to take a step up to a Service Leaderposition.