Service Lead

LLOYD'S REGISTER INTERNATIONAL; Thorpe Thewles; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Holiday 28 days

Training & development

Pension scheme

Health cash plan

Life cover

EAP

Discounts

Wellbeing scheme

Refer-a-Friend

Staff recognition

Job summary

Real Life Options is seeking a Service Lead for the Bishopton Road residential service in Stockton. You will oversee the 24-hour operation, ensure safe, person-centred support, and lead a team to help people achieve independence and meaningful community participation.

Reporting to the Service Manager, you will manage rosters, support staff development, ensure compliance with CQC standards, and handle budgeting and records while promoting dignity and quality of life for residents.

Qualifications

• Demonstrated experience supporting vulnerable people.
• Strong emphasis on person-centred care and leadership.
• Experience supervising and developing a staff team.

Responsibilities

• Lead the day-to-day running of a 24-hour residential service.
• Organise staff rotas and ensure safe, high-quality support.
• Model best practice and ensure compliance with CQC standards.
• Develop Person-Centred Plans for individuals.
• Oversee medication procedures and ensure safe practice.
• Manage budgets and maintain accurate records.

Skills

Vulnerable people

Person-Centred Care

Leadership

Staff supervision

Communication

Education

QCF Level 3 or equivalent

Job description

Service Lead

Service Lead
Stockton – Bishopton RoadFull Time - 39 hours£27,310.83

We have an exciting opportunity for a Service Lead to join our residential support service on Bishopton Road in Stockton. This is a key role where you’ll lead a service that provides the right level of support to help people achieve their individual goals and live full and productive lives as valued members of their community.

Reporting to the Service Manager / Deputy Manager, you’ll be responsible for the day‑to‑day running of a 24‑hour service, ensuring safe, high‑quality, person‑centred support is delivered.

About the Role
As a Service Lead, you will:

• Lead the day‑to‑day running of a 24‑hour residential service
• Ensure appropriate levels of support are delivered and staff rotas are effectively organised
• Act as a role model, ensuring services align with organisational values, CQC standards and best practice
• Support assessment of individuals and development of Person‑Centred Plans
• Ensure care is delivered in a way that promotes dignity, independence and quality of life
• Oversee medication procedures and ensure safe practice
• Liaise with families, professionals and external agencies
• Support individuals with daily living, personal care, household tasks and social activities where required
• Lead staff recruitment, induction, supervision and ongoing development
• Promote effective communication through team meetings and staff engagement
• Monitor attendance, performance and training needs within the team
• Contribute to budget management and ensure accurate record‑keeping
• Ensure health & safety policies are followed to maintain a safe environment

You’ll also play a key role in supporting individuals to develop independence, life skills and meaningful activities both at home and in the community.

Working Pattern

• Working within a rota including days, evenings, weekends and sleep‑in duties
• Participation in a 5‑weekly on‑call rota
• Flexibility to provide cover during holidays, sickness and emergencies

Experience & Qualifications

Essential:

• Demonstrable experience working with vulnerable people and/or individuals with learning disabilities

• Strong understanding of Person‑Centred Care
• Ability to contribute to effective leadership of a staff team

• Knowledge of needs relating to learning disabilities, mental health, autism or complex care
• Skills in supervision, administration and person‑centred planning

Desirable:

• Relevant qualification (QCF Level 3 or equivalent) or willingness to work towards it
• Makaton or sign language skills

Personal Qualities

We’re looking for someone who can demonstrate:

• Professionalism and a proactive, enthusiastic approach
• Flexibility and ability to work under pressure
• Strong communication and literacy skills
• Self‑motivation and commitment to high‑quality support

Our Values
Everything we do is guided by our values of:
Respect – Honesty – Responsibility – Excellence

Benefits and Rewards

At Real Life Options, we treat our people with the same respect and care we show to the people we support. In return, we offer:

• 28 days paid holiday (pro-rata for part-time)
• Fully accredited training to help you thrive
• Employer-contributed pension scheme
• Health Cash Plan (for contracted staff)
• £10,000 Life Cover
• Free Employee Assistance Programme (incl. counselling & financial support)
• Access to discounts via our Reward Gateway
• Financial Wellbeing Scheme
• Refer-a-Friend Bonus
• Staff Recognition Programmes

Join Us
Join Real Life Options and help people live more independent, fulfilling lives as part of a supportive and values‑driven organisation.

IND123

Information

• Reference:
  LC1657290StoSL
• Location:
  Stockton‑on‑Tees, Durham, United Kingdom
• Postcode:
  TS18 4PA
• Employment:
  Permanent
• Salary:
  £27310.83 to £27310.83