Service Lead

Caretech; Gloucester; On-site; GBP 33,000 - 42,000; Full time

Job summary

CareTech is seeking an experienced Service Lead to support the Registered Manager across Gloucestershire and Portishead-based supported living services. You will provide direct operational oversight to a dispersed portfolio of seven settings, ensuring high-quality, person-centred care that aligns with individual needs and organisational standards.

The role requires strong organisational ability, travel between services, and the supervision of Team Leaders.

Qualifications

• Experience in a senior or multi-site supervisory role.
• Experience supporting adults with learning disabilities, autism, mental health needs and behaviours of concern.

Responsibilities

• Lead and direct day-to-day operational management of the schemes with the registered manager.
• Ensure that all staff working within the homes receive regular supervision in line with policy.
• Work with the Service Development Team on resident assessment and transition into the home where appropriate.
• Maintain dynamic support plans that reflect individual needs and aspirations and are regularly reviewed.

Job description

Required UK Manual Drivers License Please note: We are unable to consider Skilled Worker or Student Visa applicants for this role 'Extraordinary Days, Every Day' At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs. We are recruiting a Multi-Service Supported Living Service Lead to join CareTech, working closely with the Registered Manager to support high-quality, person-centred services. About the Services - We are looking for an experienced, organised and motivated Service Lead to support the Registered Manager in overseeing a diverse portfolio of supported living services across Gloucestershire and the Portishead area. Gloucester DCA consists of seven supported living settings:

• Two single-occupancy services in Portishead.
• A supported living block of four individual flats in Dursley.
• Two single-occupancy houses in Cheltenham
• Two three-bedroom supported living houses, one currently supporting two people and a further service due to open in September in Cheltenham

The portfolio currently supports approximately 11 people and will grow to around 14 people as the new service becomes operational. The people we support have a wide range of individual needs, including learning disabilities, autism, behaviours of concern and mental health needs. Some people require higher levels of structure, consistency and risk management from experienced staff teams. Registered Manager Service Lead Team Leaders Support Workers. The post holder will work closely with the Registered Manager and will provide direct operational oversight, guidance and support to Team Leaders across the portfolio.

Because the services are geographically dispersed, the role requires someone who is highly organised, able to prioritise effectively and comfortable travelling between services to maintain a visible management presence. Responsibilities include coordinating day-to-day service delivery, supporting and overseeing Team Leaders, monitoring governance and compliance, ensuring support plans and risk assessments remain current, overseeing staff supervision and development, monitoring training and competency, supporting rota and staffing arrangements, reviewing incidents and safeguarding actions, completing quality audits, supporting recruitment and induction, liaising with professionals and families, and supporting the mobilisation of new services. We are looking for someone who can see both the individual needs of the people we support and the wider operational picture across several services, while helping the Registered Manager maintain consistently high standards across the portfolio. Previous experience supporting adults with learning disabilities, autism, mental health needs and behaviours of concern is highly desirable. Previous senior, supervisory or multi-site experience would be particularly beneficial.

Service User Interests

• Arts and crafts
• Days out such as Theme Parks, Meals out, Social activities, Christmas markets etc.
• Holidays and short breaks
• Walks in the local park and community
• Cooking and baking to develop life skills

The Role You will

• Lead and direct the day-to-day operational management of the schemes, ensuring that available resources are used effectively to enable the provision of a good quality service with support from the registered manager-
• Ensure that all staff working within the home receive regular supervision, in accordance with CareTech's Policy.
• Work closely with the Service Development Team, participating in the selection and compatibility of potential new residents, their assessment, and transition into the home if appropriate.
• Ensure that all service users have a dynamic support plan, which involves the person as far as is possible, takes account that person's needs and aspirations, and is reviewe