Service Lead

Caretech Group; Cambridgeshire and Peterborough; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Recommend A Friend Bonus

Up to 28 Days Holiday

Free DBS Check

Blue Light Card

Employee Assistance Programme

Job summary

CareTech is opening a new 12-bed supported living service in Peterborough (Sunflower Manor). We are recruiting a Service Lead to manage day-to-day operations, oversee staff, and coordinate with the Service Development Team to assess and transition residents.

The role requires a dynamic, person-centred approach, strong safeguarding, and the ability to ensure statutory compliance. The successful candidate will lead risk assessments, monitor budgets, and support recruitment and policy development,

Qualifications

• Diploma in Health and Social Care or equivalent.
• Experience in managing fast-paced environments.
• Experience in supporting adults with challenging behaviour, learning disabilities and mental health issues.

Responsibilities

• Lead and direct the day-to-day operational management of the schemes to ensure a good quality service.
• Ensure regular supervision of all staff in accordance with policy.
• Collaborate with the Service Development Team on resident assessment and transition into the home.
• Ensure dynamic, person-centred support plans are reviewed regularly.
• Maintain statutory compliance and Health & Safety standards.
• Lead risk analysis and mitigation planning within the homes.
• Support staff health, safety, and wellbeing and monitor budgets and spend.
• Assist with recruitment, staffing strategies and policy development.
• Maintain clear records and reporting, and contribute to on-call management when required.

Skills

Driving licence

Education

Diploma in Health and Social Care

Job description

Supported Living Service Lead - Driver is Essential

Location: Peterborough, Cambridgeshire
Rate: £32,000.00
Permanent | Full-time | 37.5 hours per week (rota-based)

We may be unable to support applications where Home Office visa restrictions prevent candidates from meeting the full contractual hours or requirements of the role.

‘Extraordinary Days, Every Day’

At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs.

We are recruiting a Service Lead to join our services in Peterborough, supporting adults with moderate to high needs.

About the Services – Sunflower Manor

Caretech are delighted to announce that we are opening our doors to a new, 12 bedded supported living services in Peterborough.

You will:

• Lead and direct the day-to-day operational management of the schemes, ensuring that available resources are used effectively to enable the provision of a good quality service with support from the registered manager
• Ensure that all staff working within the home receive regular supervision, in accordance with CareTech’s Policy.
• Work closely with the Service Development Team, participating in the selection and compatibility of potential new residents, their assessment, and transition into the home if appropriate.
• Ensure that all service users have a dynamic support plan, which involves the person as far as is possible, takes account that person’s needs and aspirations, and is reviewed regularly.
• Hold responsibility for ensuring that the home operates in accordance with all statutory requirements, using the National Minimum Standards as a benchmark for good practice.
• Ensure that the homes offer a safe environment geared to creating opportunities for the personal development of service users, taking into account practical, physical and emotional needs.
• Take a lead role for risk analysis within the homes, ensuring that appropriate assessments take place, and plans put in place to minimise risk where necessary.
• Ensure that all steps are taken to maintain the health of people living within the homes.
• Play a supporting role to Senior Managers and Team Leaders regarding the Contract Monitoring process, providing reports and management information on the conduct of the home where this is necessary.
• Liaise with external Agencies as appropriate, and ensure that contact between the staff team and those Agencies is conducted in a professional manner.
• Work with the Registered Manager and Personnel Department in supporting the recruitment and selection of staff, and assist the Area Manager in the formulation of staffing strategies, Policies and Procedures, and other pieces of managerial work as required.
• Participate, as required, in the formulation of budgets, and to monitor expenditure in specific budget headings, as required.
• Ensure that proper record and administrative systems are in place within the home, as required by CareTech Policy & Procedures, and Statutory Authorities.
• Be accountable for the management of the Home’s petty cash float and any monies/valuables belonging to service users kept within the home.
• Participate in the Area’s on-call management system as required.
• Ensure that the home is run in accordance with good Health & Safety practice and legal requirements.
• Ensure that maintenance and equipment renewal needs are communicated to the relevant person, obtaining costings/quotes where appropriate, and then ordering items/services once authorised.
• Ensure that good communication networks are maintained within the home, upwards within CareTech’s management structure, and sideways to relevant others.
• Support the Company’s Disciplinary & Grievance processes, as required, including involvement in Investigations, and the Chairing of Disciplinary Hearings if need be.
• Ensure that all staff within the Home are aware of, and adhere to, CareTech’s Policy & Procedures, and to have involvement in the review and revision of these, and other Company documents when required.
• Undertake any other managerial tasks as required, in accordance with the seniority and level of responsibility inherent in this position.

Requirements

• Diploma (or equivalent) in Health and Social Care or be willing to work towards.
• Experience in managing fast paced environments
• Experience in supporting adults with challenging behaviour, learning disabilities and mental health issues.
• Driving Licence is essential
• The ability to keep calm under pressure.
• Confidence to work alone and as part of a team.
• The passion to work with vulnerable Adults.
• The desire and commitment to achieve high standards of safeguarding.

What We Offer

• Recommend A Friend Bonus
• Up to 28 Days Holiday, inclusive of Bank Holidays
• Free DBS Check
• Blue Light Card
• Free Employee Assistance Programme
• Annual Employee Awards EveningEmployee Recognition Schemes
• Ongoing training with clear career progression opportunities, including access to qualifications up to degree level
• CareTech Foundation - Opportunity to apply for family and friend’s grant

Our Values

Apply today to join a friendly, empowering organisation committed to person-centred support and creating Extraordinary Days, Every Day.

About CareTech

Founded in 1993, CareTech is one of the largest and most reputable specialist social care and special education needs providers across the UK. The Group has a track record of more than 30 years, delivering high quality, person-centred care to those with complex needs. The Group was founded by brother Haroon and Farouq Sheikh, who continue to lead CareTech today, providing continuity of leadership, long term stability and a deep personal commitment to the people we support.

CareTech Community Services are proud to inform you that they are a Disability Confident Leader.

Due to the high volume of applications, only shortlisted candidates will be contacted within 7–10 days.

Some roles may require male or female employees only, where this is a genuine occupational requirement in accordance with the Equality Act 2010.

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