Service Improvement Lead – Mobilisation & Excellence

Turning Point UK; Stevenage; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

32 days annual leave

Total reward package

Job summary

Turning Point UK is seeking a Practice Improvement Lead to provide operational leadership across Midpoint and The Stewarts in Hertfordshire, guiding mobilisation, service development and growth while ensuring high-quality, person-centred support.

You will build confident teams, embed best practice, oversee governance, and collaborate with commissioners and partners to ensure sustainable services, on a 9-month fixed-term contract with local, flexible duties.

Qualifications

• Proven operational leadership within health & social care.
• Experience in mobilisation, transformation, or change management.
• Track record developing high-performing teams and leaders.

Responsibilities

• Leading operational delivery and service development across both services.
• Supporting mobilisation of Midpoint and launch of The Stewarts service.
• Developing, coaching and empowering managers and colleagues.
• Embedding best practice and a positive values-led culture.
• Ensuring compliance with regulatory, contractual, and quality standards.
• Building partnerships with commissioners and local authorities.
• Supporting workforce planning, service performance and sustainability.

Skills

Operational leadership

Stakeholder management

Change management

Communication

Budget management

Education

NVQ Level 5 in Health & Social Care

Job description

Turning Point UK is seeking a Practice Improvement Lead to provide operational leadership across Midpoint and The Stewarts in Hertfordshire, guiding mobilisation, service development and growth while ensuring high-quality, person-centred support.

You will build confident teams, embed best practice, oversee governance, and collaborate with commissioners and partners to ensure sustainable services, on a 9-month fixed-term contract with local, flexible duties.