Service & Fleet Manager

Swain Group; Ditton; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Employee Assistance Programme

Life Insurance Scheme

Company vehicle or car allowance

Job summary

Swain Group in the United Kingdom is seeking an experienced Fleet Service Manager (south) to lead a large, 24-hour workshop and fleet of vehicles and cranes, ensuring safety, service levels and regulatory compliance.

Based in Rochester, Kent, you will manage staff, budgets and KPI performance while developing the parts department and coordinating with third‑party suppliers. The role demands a proactive leader focused on cost control and customer satisfaction.

Qualifications

• 5+ years' experience managing a large 24-hour workshop operation.
• Deep knowledge of road transport regulation, operator licensing, fleet governance and assurance.
• Detailed knowledge of HGV vehicle maintenance and fleet management legislation.

Responsibilities

• Oversee day-to-day workshop activities to ensure safety, quality and standards.
• Manage staffing, payroll and development of workshop staff.
• Control costs, budgets and third‑party repairs to meet KPIs and service levels.
• Coordinate with Parts Department and suppliers to maintain stock and service delivery.

Skills

Fleet management

Leadership

Health & safety

Regulatory knowledge

MS Office

Communication

Tools

Key 2 Fleet Management System

Job description

workshop in line with business needs.Having recently introduced the Key 2 Fleet Management System, the challenge now is to maximise utilisation of the system, ensure business and legal requirements are met, costs are controlled, service levels maintained and all key stakeholders are kept informed.

Duties and Responsibilities

Manage and control day to day workshop activities to ensure that all Health and Safety guidelines are adhered toManage and control day-to-day workshop activities to ensure that customer requirements, quality and standards are maintained. (K2)Manage and control day-to-day ATF Lane and Tachograph lane activities Ensure scheduled repair times are adhered to. (K2)Ensure all WIP and Cost controls are followed as per company policy (K2)Effective management of hours bought and sold including salaries and overtime.Manage the productivity and efficiency of all workshop and support staff. (K2) Min 90%Control workshop costs, including repair and maintenance spend and third-party repairs in line with agreed budgets.Oversee the management and development of the Parts Department including maintenance of stock levels. No stock adjustments / lossesEnsure maintenance standards are compliant with legal and company obligations.Manage KPI's and workshop debt.Responsible for the Management, recruitment, and development of Workshop staff. Ensure payroll is accurate and on time (Recruitment authority through (Fleet Engineer)Resolve customer/ Service provider/invoice queriesMonthly review meeting with our 3rd party supplier Yearly audits with our 3rd party supplier to ensure that all quality standards and compliance are maintainedEnsure high levels of service and customer satisfaction are met as per operational KPI's

Person Specification

Minimum of 5 years' experience managing a large 24-hour workshop operationMinimum of 5 years' experience managing a large and complex fleet of vehicles & trailers and cranes Deep knowledge of road transport regulation, operator licensing,fleet governance and assurance.Detailed knowledge of HGV vehicle maintenance and fleet management legislationKnowledge of Key 2 or similar management systemIT literate and proficient in MS office suiteGood communicatorAbility to adapt in a changing environmentAbility to effectively manage a teamWillingness to take on additional responsibilities

Pay and Benefits

Annual Salary is very competitive.

• Employee Assistance Programme
• Life Insurance Scheme
• A Company vehicle or car allowance

We are looking for an experienced Fleet Service Manager (south) to join our team working in Rochester, Kent, managing a large and complex fleet of vehicles & trailers and cranes alongside a 24-hour Commercial vehicle workshop with 30 employees.

Overview

Swain group is one of the UKs most prominent logistics service providers with unique specialisms across a variety of sectors including construction, energy, industrial, retail, government and defence and events, providing the highest level of training to our employees through our approved training centres.Valuing our people, we offer a friendly working environment, focusing on developing skills.Highly compliant FORS Gold Accredited Haulier.

Job Purpose

The successful candidate will be responsible for ensuring the effective and efficient management of the Fleet and workshop, as well as the retail business within the workshop, including health & safety, service, plant and operational activities, in order to maintain and develop the