Service Experience Lead, Stablecoin Solutions

Service Design Jobs; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Visa is seeking a Sr. Consultant, Service Experience to shape how Stablecoin solutions are introduced and scaled. You’ll partner across Product, Technology, Operations and regional teams to design practical, scalable operating models and onboarding experiences for clients.

You will lead workshops, define KPIs, and produce ready-to-use playbooks and runbooks that translate strategy into repeatable, high-quality client outcomes in a dynamic payments environment.

Qualifications

• Experience across service operations and client implementations.
• Ability to establish structures for evolving processes.
• Strong stakeholder management without direct authority.
• Clear, concise written and verbal English communication.

Responsibilities

• Lead service readiness and client enablement for Stablecoin solutions.
• Coordinate across Product, Technology, Operations, Implementations and regional teams.
• Define problem statements, scope, gaps, dependencies and decision paths.
• Map end-to-end operating procedures and future state models.
• Improve procedures to boost service quality, scalability and efficiency.
• Create and maintain runbooks, SOPs, and implementation guides.
• Facilitate workshops to capture requirements and align stakeholders.
• Drive adoption of repeatable implementation methodologies.
• Support transition to broader client implementation responsibilities.
• Shape go-to-market strategies and product roadmaps with input from service delivery.
• Monitor pilots and go-lives, addressing issues proactively.
• Develop communications and client-facing materials.
• Define KPIs to measure implementation effectiveness.

Skills

Service operations

Client onboarding

Cross-functional collaboration

Product management

English communication

Tools

APIs

Job description

Visa is seeking a Sr. Consultant, Service Experience to shape how Stablecoin solutions are introduced and scaled. You’ll partner across Product, Technology, Operations and regional teams to design practical, scalable operating models and onboarding experiences for clients.

You will lead workshops, define KPIs, and produce ready-to-use playbooks and runbooks that translate strategy into repeatable, high-quality client outcomes in a dynamic payments environment.