Service Engineer - UPS

Schneider Electric; Little London; On-site; GBP 41,000 - 62,000; Full time

Benefits offered by this job

Competitive salary & Bonus Scheme

28 Days Annual Leave + Public Holidays

Pension Scheme

Employee Share Ownership Programme

Health & Wellbeing Support Options

Gym Flex

Open Talent Market

Shopping & Dining Discounts

Learning Portal

Job summary

Schneider Electric is seeking a UPS Service Engineer to cover London, Slough and South East UK. The role demands a valid UK driving license due to frequent client visits. You will commission, service and repair critical UPS equipment, guided by internal manuals and safety standards.

You will work with service coordination, technical support, project managers and account teams to resolve issues, supervise contractors and ensure top service quality across clients.

Qualifications

• 2-5 years’ experience within UPS industry or similar.
• Bachelor degree or equivalent by experience.
• Knowledge of electricity/electronics.
• Safety mindset.
• Proficient in MS Office and computer literate.
• Good understanding of Schneider Electric products and solutions.

Responsibilities

• Perform start-up/commissioning and maintenance on Schneider Electric UPS equipment.
• Participate and lead in proactive team efforts to achieve departmental and company goals.
• Provide consulting at customer sites and over the phone.
• Collaborate with customers, contractors, service partners and team members to resolve escalated issues.
• Document all required information for each site visit.
• Manage installation projects and unit replacements when needed.
• Label, document and dispose of defective parts correctly.
• Educate customers on basic operation and indicate issues to Schneider Electric.
• Comply with safety, cybersecurity and company policies.
• Be available for 24/7 field service when assigned.
• Identify onsite opportunities for additional services, upgrades, or solutions.

Skills

Electrical knowledge

Safety mindset

MS Office

Computer literacy

Schneider Electric familiarity

Education

Bachelor degree or equivalent

Job description

UPS Service Engineer

Internal job title - Generalist Service Representative II

Location: London, Slough, South East UK

Please note that possession of a valid UK driving license is a mandatory requirement for this role, as it involves frequent travel and client visits.

Your Mission:

As an original equipment manufacturer of critical power products, the position will be accountable for working within critical power environments for large organisations, across a wide customer base, demonstrating excellent communication and complete ownership of given tasks. These tasks will include commissioning and start-up on new installed equipment, maintenance, service, and repair activities on a variety of different UPS solutions. Product training will be given in our academy and access to internal software and applications, you will be expected to utilise technical literature including schematic diagrams, service and maintenance manuals and installation guidelines to complete works to a high standard, following process and working within a team environment covering emergency call out. The main departments you will be working with are: Service coordination, Technical support, Project manager and account teams etc. You will be required to manage onsite activities and supervise installation contractors to ensure best practice. This position is responsible to provide professional services for Schneider Electric customers and technical support/training for service partners, including technical site analysis to resolve customer issues and to perform field service duties on Schneider Electric‘s complete range of electrical distribution products and solutions. Proactively identify and communicate onsite opportunities for additional services, upgrades, or solutions that enhance customer operations and align with Schneider Electric offerings. Test and measurement equipment, knowledge of electrical and electronic codes, and in-depth knowledge of electrical and electronic principals is required. A high level of customer service skills is required as well as the ability to perform troubleshooting.

Your daily task and responsibilities:

• Perform Start-up/Commissioning, Preventive Maintenance and Corrective/Unscheduled Maintenance on all Schneider Electric Secure Power UPS equipment.
• Participate and lead in proactive team efforts to achieve departmental and company goals.
• Perform consulting services at customer sites as well as over the phone.
• Work with customers, contractors, service partners, other members of the team, Sales Partners, Tech Support, and Manager to resolve escalated problems.
• Document all required information for each site visit performed.
• Manage installation projects as well as unit replacement when necessary.
• Properly document, label, and return all defective parts utilized in the repair of Schneider Electric equipment to the designated disposal/repair location.
• Educate Schneider Electric customers on basic operation of their equipment. Inform customers of issues which they may have experience with their equipment in a way which is beneficial to the customer as well as Schneider Electric.
• Must comply with all safety policies, practices, procedures, and cybersecurity
• 7x24 Field Service availability when assigned
• Proactively identify and communicate onsite opportunities for additional services, upgrades, or solutions that enhance customer operations and align with Schneider Electric offerings.

Who you are?

Your education and experience

• 2-5 years’ experience within UPS industry or similar.
• Professional technical bachelor or equivalent by experience
• Knowledge of electricity/electronics
• Safety mindset
• Very good knowledge of MS Office and being computer literate
• Good understanding of Schneider Electric

What we offer you:

• Competitive salary & Bonus Scheme
• 28 Days Annual Leave + Public Holidays
• Pension Scheme
• Employee Share Ownership Programme
• Various Health & Wellbeing Support Options
• Gym Flex
• Open Talent Market (internal mobility opportunities + access to mentors & projects globally)
• Shopping & Dining Discounts
• Learning Portal and much more

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.

For this UK based position, the expected pay range is GBP 41,200 - GBP 61,800 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United Kingdom. Our pay ranges are determined by the local market.

Schneider Electric is there when it matters most to you

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, and confidential counseling for life’s challenges.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.

Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.

Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.