Service Engineer - Security

Johnson Controls; Gloucester; On-site; GBP 25,000 - 45,000; Full time

Job summary

A leading global engineering company seeks a Service Engineer for their Security Systems division. The successful candidate will provide exceptional servicing of systems like CCTV and Access Control, ensuring high-quality customer interactions. With a focus on professional growth, ADT offers competitive salary, career advancement, and comprehensive benefits including a company vehicle and overtime opportunities.

Benefits

Competitive basic salary

Overtime & Call Out opportunities

Company Vehicle

25 days holiday plus bank holidays

Pension matching up to 7%

Qualifications

• Experience within Fire & Security industry is essential.
• Driving license required.
• Previous customer-facing experience highly preferred.

Responsibilities

• Service security systems including CCTV and Access Control Systems.
• Provide exceptional customer service while maintaining safety standards.
• Complete engineer work reports and related certificates.

Skills

Customer Service

Problem Solving

Teamwork

Education

18th edition/ NVQ/ City and Guilds/BTEC

Job description

Service Engineer – Security

Johnson Controls – A global Market Leading Engineering & Integrated Solutions company. They are the leader in the Fire & Security sector with their cutting-edge technology.

As a business, Johnson Controls owns a portfolio of fire & security brands including: Tyco, ADT, WOT, Esotec & more.

This position is working for our ADT brand. At ADT, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together to provide the most advanced security solutions. By protecting people and the environment. By giving back in the communities we live in. By solving today’s challenges while constantly asking “what’s next?”

We are at the forefront of cutting-edge solutions that protect homes and businesses. To keep us ahead of our competitors, we’re constantly evolving. To help us do this, we need people who think the same; people with the desire to play their part in making the world a safer place.

What you will do

Our Service Engineers are involved in servicing Security Systems i.e. CCTV & Access Control Systems. The successful engineers will service Security Systems to the relevant industry standards, providing exceptional customer service with industry-leading technical knowledge. We are looking for engineers who have the ability to identify and rectify problems before they occur. This is a fantastic opportunity for a time-served Engineer to work within a high-performing team, focusing on a geographical region. We offer our engineers the opportunity to work for a market-leading brand, with incomparable career opportunities.

How you will do it
• Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers.
• To Service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials.
• Ensuring your time is managed efficiently and jobs are prioritized correctly.
• Correctly complete Engineer work reports, handover certificates/BSIA Certificates or checklist as appropriate.

What we look for
Essential:-
• Experience within Fire & Security industry
• Driving license
• Ability to lift and climb ladders
• Had or have previous experience working in a customer-facing environment

Preferred:-
• Hold current relevant qualifications to the industry i.e. 18th edition/ NVQ/ City and Guilds/BTEC

Why work for ADT?

We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available. As well as excellent career progression, you will get:-

• Competitive basic salary with excellent additional earnings potential
• Overtime & Call Out opportunities
• Travel Time – Averaging 3% of basic salary
• Engineering Commission scheme – Averaging 7% of basic salary
• Sales referral incentive scheme
• Pension – we match up to 7%
• 25 days holiday plus bank holidays
• Company Vehicle, uniform, all PPE, tools and ongoing training provided
• Industry-leading Health & Safety and an employee assistance program
• Career progression opportunities - newly introduced Engineering career ladder 2022
• Our team average 20+ years length of service
• The opportunity to become a valued member of our Winning Team
• Staff referral scheme up to £2,000
• Rewards & recognition programmes