Service Engineer - Security

Johnson Controls, Inc.; Cardiff; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading brand in Fire & Security as a Service Engineer. You will be responsible for servicing security systems and ensuring exceptional customer service while working in a high-performing team. This role offers excellent career growth and industry-leading benefits.

Benefits

Competitive salary with significant earning potential.

Generous callout payments.

Travel time compensation.

Company vehicle, uniform, tools, and ongoing training provided.

Pension matching up to 7%.

Qualifications

• Experience in the Fire & Security industry is essential.
• Valid manual driving license required.
• Physical capability to lift and climb ladders.

Responsibilities

• Servicing Security Systems including CCTV and Access Control.
• Delivering outstanding customer service and managing time efficiently.
• Completing engineering reports accurately.

Skills

Customer Service

Problem-Solving

Technical Knowledge

Education

Relevant industry qualifications (18th Edition, NVQ, City and Guilds, BTEC)

Job description

Service Engineer – Security

What can Johnson Controls do for you?

At Johnson Controls, we offer you a chance to be part of an innovative team shaping the future of a world that’s secure, comfortable, and sustainable. We are dedicated to enhancing how people live, work, and play, consistently creating exciting opportunities for our employees to grow and thrive.

What you will do

As a Service Engineer, you will play a crucial role in servicing top-tier Security Systems, including CCTV and Access Control Systems. Successful candidates will uphold industry standards while delivering exceptional customer service and leveraging their expert technical knowledge. We seek proactive engineers who can identify and resolve issues before they arise. This is an incredible opportunity for experienced engineers to be part of a high-performing team focusing on the Glasgow, Ayrshire & Dumfries region. Join a market-leading brand, ADT Fire & Security, where your career opportunities are unmatched.

How you will do it

• Deliver outstanding customer service to exceed internal and external expectations, building and nurturing effective customer relationships.

• Service devices responsibly, prioritizing safety to prevent injuries, property damage, and material waste.

• Manage your time efficiently to ensure job tasks are prioritized correctly.

• Complete engineering reports, handover certificates, and checklists accurately.

What we look for

Essential:

• Experience in the Fire & Security industry.

• Valid manual driving license.

• Physical capability to lift and climb ladders.

• Previous customer-facing experience.

Preferred:

• Relevant industry qualifications such as 18th Edition, NVQ, City and Guilds, or BTEC.

Why work for ADT?

We provide the perfect platform for you to advance your career with ADT through various opportunities. In addition to excellent career growth potential, you will enjoy:

• A competitive salary with significant earning potential.

• Optional overtime

• Generous callout payments - the best in the industry.

• Travel time compensation averaging 3% of your basic salary.

• An engineering commission scheme averaging 7% of your basic salary.

• Sales referral incentives.

• Pension matching up to 7%.

• 25 days of vacation plus bank holidays.

• Company vehicle, uniform, tools, and ongoing training provided.

• An industry-leading health and safety program and employee assistance program.

• Career progression opportunities via our newly introduced engineering career ladder.

• A supportive team, with an average length of service of over 20 years.

• The chance to be a valued member of our Winning Team.

• Staff referral incentives up to £2,000.

• Rewards and recognition programs.

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