Service Engineer - Security

Hall & Kay; Essex; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday plus bank holidays

Contributory pension scheme

Life Assurance

Company van

Health cash plan

Job summary

Hall & Kay in Essex is seeking a skilled technician to contribute to the installation, maintenance, and troubleshooting of CCTV systems. You will work closely with clients to meet their security needs, ensuring compliance with GDPR and industry regulations. The position offers competitive pay, 25 days holiday, and a contributory pension scheme among other benefits. Strong networking knowledge and customer service skills are essential for this role.

Qualifications

• Solid experience in CCTV system installation, maintenance, and troubleshooting.
• Proficiency in using industry-standard CCTV equipment, software, and tools.
• Strong knowledge of network protocols, IP addressing, and cabling.
• Familiarity with data protection regulations like GDPR.

Responsibilities

• Installing and configuring CCTV systems based on client specifications.
• Conducting routine maintenance to ensure optimal system condition.
• Investigating and resolving system malfunctions through diagnostics.
• Collaborating with clients to recommend system upgrades.
• Maintaining accurate records of installed systems and producing reports.
• Ensuring compliance with industry regulations and standards.
• Providing exceptional customer service and support.

Skills

CCTV system installation

Networking knowledge

Problem-solving skills

Attention to detail

Customer service skills

Tools

CCTV equipment

Diagnostic tools

Job description

Summary

You will contribute to the development, implementation, and maintenance of security solutions for our clients.

Responsibilities

• Installing and configuring CCTV systems, including cameras, monitors, recording equipment, and network connections, based on client specifications and industry best practices.
• Conducting routine maintenance to ensure CCTV systems are in optimal working condition, identifying and resolving hardware, software, or network issues promptly, and planning and executing system upgrades as needed.
• Investigating and resolving CCTV system malfunctions through detailed fault finding and diagnostic processes, rectifying technical issues involving cameras, cables, monitors, power supplies, and network connections.
• Working closely with clients to understand evolving security needs and recommending appropriate system upgrades or enhancements, collaborating with vendors and suppliers to source required components.
• Maintaining accurate records of installed CCTV systems, including layout diagrams, system configurations, and maintenance schedules, and producing detailed reports regarding system performance, fault diagnosis, repairs, and upgrades.
• Ensuring all installed CCTV systems comply with relevant industry regulations and standards, such as data protection and privacy laws in compliance with the General Data Protection Regulation (GDPR).
• Providing exceptional customer service by offering guidance and support to clients in setting up and using CCTV systems effectively, and responding promptly to client inquiries and service requests.

Qualifications

• Solid experience in CCTV system installation, maintenance, and troubleshooting.
• Proficiency in using industry‑standard CCTV equipment, software, and tools.
• Strong knowledge of network protocols, IP addressing, LAN, and network cabling.
• Familiarity with data protection regulations and privacy standards.
• Excellent diagnostic and problem‑solving skills.
• Strong attention to detail and ability to work independently.
• Effective communication and interpersonal skills for collaborating with clients, vendors, and team members.

Benefits

• Competitive & negotiable salary depending on experience.
• 25 days holiday plus bank holidays.
• Contributory company pension scheme.
• Life Assurance.
• Company van.
• Company‑funded health cash plan.
• Hours: 40 hours per week - Monday to Friday.

Please note: You will be required to undertake an enhanced DBS check as part of your job role at Hall & Kay.