Service Engineer — On-Site, Client-Facing & On-Call

Veolia Environmental Services (Uk) Plc; New Denham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Birthday leave

Enhanced pension scheme

Eye care vouchers

24/7 virtual GP access

Refer a friend bonus

BUPA Private Medical Insurance

Buy/Sell Annual Leave

Group Income Protection

Dental Insurance

Travel Insurance

Group Life Assurance

Cycle to Work Scheme

Car Leasing

Job summary

Veolia Environmental Services (UK) Plc is seeking a Service Engineer in the UK to perform on-site maintenance and provide technical and commercial support to municipal water treatment clients. You will troubleshoot issues, maintain system reliability, and contribute to customer satisfaction while potentially working weekends and holidays as part of an on-call rota.

The role emphasizes strong client engagement, a proactive approach to problem solving, and adherence to Veolia’s high service

Qualifications

• Experience as a Service Engineer in the municipal market and knowledge of sewage and drinking water treatment sites.
• NVQ or higher in Mechanical, Electrical or Chemical Engineering or similar; working towards is fine but not essential.
• Strong communication skills for client engagement and problem solving.
• Excellent organisational skills to prioritise tasks and manage multiple projects.
• Punctual, presentable, focused on customer satisfaction and service excellence.
• Full UK driving licence is essential for this role.

Responsibilities

• On-Site Maintenance: preventative and corrective maintenance, commissioning, upgrades and refurbishments.
• Technical Support: post-sales technical and commercial support to clients and feedback for product development.
• Customer Focus: build and maintain relationships, offer recommendations to improve system reliability and productivity.
• Troubleshooting and Fault Finding: hands-on problem solving to keep systems running.
• On-Call Flexibility: may include weekends/holidays; participate in the On-Call Rota to support clients when needed.

Skills

Maintenance & field service

Customer communication

Troubleshooting

On-call support

Team collaboration

Education

NVQ or higher in Mechanical, Electrical or Chemical Engineering

Job description

Veolia Environmental Services (UK) Plc is seeking a Service Engineer in the UK to perform on-site maintenance and provide technical and commercial support to municipal water treatment clients. You will troubleshoot issues, maintain system reliability, and contribute to customer satisfaction while potentially working weekends and holidays as part of an on-call rota.

The role emphasizes strong client engagement, a proactive approach to problem solving, and adherence to Veolia’s high service