Service Engineer

FAAC France; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Service Engineer to join their remote team, focusing on maintaining and optimizing automatic door systems. This role involves providing both remote and on-site support, ensuring high-quality service for a diverse clientele across commercial and public sectors. Ideal candidates will have a strong background in technical support and customer service, along with the flexibility to adapt to varying work hours. Join a company committed to innovation and quality, where your expertise will make a significant impact on client satisfaction and operational excellence.

Qualifications

• Previous experience with automatic doors is highly desirable.
• Full current driving license is required.

Responsibilities

• Maintain, repair, and optimize automatic door systems.
• Provide technical support and customer service.
• Complete safety checks and investigate incidents.

Skills

Technical Support

Problem Solving

Teamwork

Customer Service

Flexibility

Education

BS7036/EN16005

Tools

Tablet

PPE

Job description

Join to apply for the Service Engineer role at FAAC France

Job Title: Service Engineer – Automatic Doors (Remote, Scotland)

Location: Remote (Scotland-based candidates only)

Job Type: Full-time

Industry: Automatic Doors / Access Solutions

Start Date: ASAP

Salary: Competitive, based on experience

FAAC Entrance Solutions is a provider of automatic door systems, committed to delivering high-quality service and innovative solutions for a wide range of clients across commercial, industrial, and public sectors. As we continue to grow, we are looking for a dedicated and skilled Service Engineer to join our remote team.

As a Service Engineer, you will play a crucial role in maintaining, repairing, and optimising our clients’ automatic door systems. You will be the go-to expert for technical issues, providing both remote and on-site support when required. Although this role is remote, you’ll need to be Scotland-based to attend site visits and collaborate with other team members effectively.

Key Responsibilities:

• Completion of PPM, reactive & modernization/upgrade calls.
• To provide customer & colleague technical support & product modernization recommendations.
• Completing door safety checks & investigating door incidents & customer complaints.
• To provide on-site customer support to EQS customers.
• To adhere to company processes & procedures & highlight improvement opportunities.
• Delivering customer service & maintaining QHSE compliance at all times.
• Management & maintenance of your Tablet/paperwork, stock, vehicle, uniform & PPE.
• To comply with all customer specific on-site arrival/pre-work/working/departure processes & procedures.
• To complete mandatory box tests after all calls.
• OOH rota duty.

What We're Looking For:

• To be a Team Player.
• To offer a flexible approach to working hours.

EDUCATION / QUALIFICATIONS REQUIRED: BS7036/EN16005
EXPERIENCE REQUIRED: Previous knowledge and experience of working on automatic doors is highly desirable.
SKILLS / LANGUAGES REQUIRED: English & other qualifications – Full current driving licence.
OTHER REQUIREMENTS: CSCS Card.