Service Engineer

What's On In Doncaster; Rotherham, South Yorkshire, Teignbridge; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global electro-technology company is seeking a Senior Service Engineer specializing in Thermal Management and Liquid Cooling. This role involves leading a service team, troubleshooting, and maintaining systems at customer sites, requiring strong technical and customer service skills.

Qualifications

• Several years of experience in service for advice-intensive industrial products.
• Proven experience as an industrial refrigeration/thermal management Service Engineer.

Responsibilities

• Carrying out commissioning, troubleshooting, and maintenance on thermal management/refrigeration products.
• Creating and supervising a service workshop at the Rotherham location.

Skills

Customer Service

Problem Solving

Communication

Education

Vocational Training in Electrical Engineering

NVQ Level 2 in Refrigeration/Thermal Management

Tools

MS Office

Job description

South Yorkshire, Yorkshire and the Humber, United Kingdom

Posted today

This advertiser has chosen not to accept applicants from your region.

Full Job Description

Job Description

Senior Service Engineer (Thermal Management/Liquid Cooling)

Due to further growth and expansion, an opportunity has become available for a Senior Service Engineer for our clients, a global electro-technology company. The role involves building, developing, and leading their Thermal Management/Liquid Cooling service team at their Rotherham site, and traveling to customer sites to carry out commissioning, troubleshooting, and maintenance work on electrical, refrigeration, and thermal management technology.

Position Overview:

1. Carrying out commissioning, troubleshooting, and maintenance on thermal management/refrigeration products at customer sites
2. Creating and supervising a service workshop at the Rotherham location, carrying out repairs, and optimizing operational processes
3. Liaising with the EMEA service team
4. Cooperating across departments to clarify customer complaints and maintaining service-oriented communication with customers and internal teams
5. Documenting, tracking, and managing work using internal IT systems
6. Coordinating, developing, and leading the team

What you bring with you:

• Completed vocational training in electrical engineering, mechatronics, or refrigeration technology
• Several years of experience in service for advice-intensive industrial products; good IT knowledge in MS Office is desirable
• Enjoy dealing with people, confident, and service-oriented demeanor with customers
• Manual skills and a high level of quality and safety awareness

Experience required:

• Proven experience as an industrial refrigeration/thermal management Service Engineer
• Relevant technical qualifications in Refrigeration/Thermal Management or Air Conditioning: NVQ level 2 or equivalent and F-Gas Certificate
• Strong knowledge of refrigeration/thermal systems, controls, and components
• Excellent troubleshooting and problem-solving skills
• Experience in electrical fault finding; Electrical Certificate: 18th Edition is a plus
• Ability to work independently or as part of a team
• Strong customer service and communication skills
• A full UK driving license (clean preferred)
• Willingness to travel as required, both within the UK and Europe