Service Engineer

UCC COFFEE; Manchester; On-site; GBP 28,000 - 40,000; Full time

Job summary

UCC Coffee in Manchester is seeking a field-based service engineer to repair and maintain coffee equipment across a wide geographic area. You will diagnose faults, perform preventative maintenance, and ensure all machines are left in excellent working order to deliver consistent coffee quality.

You will communicate with the central call centre, complete online job sheets and stock records, and comply with health and safety procedures.

Qualifications

• Customer service oriented with a proactive approach.
• Electrical/mechanical background with problem-solving skills.
• Full driving licence and safe driving practices.

Responsibilities

• Repair and maintenance of coffee equipment from fault finding to diagnosis.
• Ensure equipment is left in good working order and first-time fix.
• Document work, timesheets, and parts used; maintain stock and tools.
• Coordinate with central call centre and inform customers on progress.
• Follow health and safety procedures and risk assessments.

Skills

Customer service

Problem solving

Electrical/mechanical

Health & safety

Digital literacy

Driving licence

Field service mindset

Job description

• Employee Type Full Time Contract

Description

Promote the UCC brand by professionally interacting and responding to reactive and service call requests in a timely and thorough manner leaving repaired UCC equipment to a high standard exceeding high street independents and large national brand client expectations working within a wide geographic area.

The Role

• Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in a good working order.
• Service equipment to a high standard which will involve twisting, bending and lifting items in potentially demanding back of house areas as well as walking for extended periods to customer sites with tools/parts.
• Ensure all work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.
• Work proactively with the central call centre, by taking day to day instructions, keeping them updated, so waiting customers are kept informed.
• Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
• Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.
• Complete all necessary on-line job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
• Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily.
• Provide agreed spare parts stocks via handheld unit to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.

The Person

• A confident individual with a passion for customer service
• Self-motivated with a flexible approach to work, location and hours
• Excellent understanding of coffee quality and associated equipment
• Demonstrates strong problem-solving skills with an electrical mechanical background
• Able to work safely within health and safety rules and requirement
• Able to follow strict policy and processes with a willingness to learn
• Confident with digital technology and business applications
• Clean driving licence and respectful of road traffic regulations