Service Engineer

FAAC Spa; London; Remote; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated Service Engineers to join their remote team in London. This role is pivotal in maintaining and optimizing automatic door systems, providing both remote and on-site support. You will be the technical expert, ensuring customer satisfaction through effective service delivery. Ideal candidates will possess a strong background in technical support, be team players, and have a flexible approach to working hours. Join a company committed to high-quality service and innovative solutions, and become part of a dynamic team that values your contributions.

Qualifications

• Experience with automatic door systems is highly desirable.
• Full current driving licence is required.

Responsibilities

• Maintain, repair, and optimize automatic door systems.
• Provide technical support and complete safety checks.
• Adhere to company processes and deliver excellent customer service.

Skills

Technical Support

Problem Solving

Customer Service

Team Collaboration

Flexibility

Education

BS7036/EN16005

Tools

Tablet

PPE

Job description

Job Title: Service Engineers – Automatic Doors (Remote, London-Based)

Location: Remote (London-based candidates only)

Job Type: Full-time

Industry: Automatic Doors / Access Solutions

Start Date: ASAP

Salary: Competitive, based on experience

FAAC Entrance Solutions is a provider of automatic door systems, committed to delivering high-quality service and innovative solutions for a wide range of clients across commercial, industrial, and public sectors. As we continue to grow, we are looking for a number of dedicated and skilled Service Engineers to join our remote team.

As a Service Engineer, you will play a crucial role in maintaining, repairing, and optimising our clients’ automatic door systems. You will be the go-to expert for technical issues, providing both remote and on-site support when required. Although this role is remote, you’ll need to be London-based to attend site visits and collaborate with other team members effectively.

Key Responsibilities:

1. Completion of PPM, reactive & modernization/upgrade calls.
2. Provide customer & colleague technical support & product modernization recommendations.
3. Complete door safety checks & investigate door incidents & customer complaints.
4. Provide on-site customer support to EQS customers.
5. Adhere to company processes & procedures & highlight improvement opportunities.
6. Deliver customer service & maintain QHSE compliance at all times.
7. Manage & maintain your Tablet/paperwork, stock, vehicle, uniform & PPE.
8. Comply with all customer specific on-site arrival/pre-work/working/departure processes & procedures.
9. Complete mandatory box tests after all calls.
10. Participate in OOH rota duty.

What We're Looking For:

1. Be a Team Player.
2. Offer a flexible approach to working hours.

EDUCATION / QUALIFICATIONS REQUIRED: BS7036/EN16005

EXPERIENCE REQUIRED: Previous knowledge and experience of working on automatic doors is highly desirable.

SKILLS / LANGUAGES REQUIRED: English & other qualifications – Full current driving licence.

OTHER REQUIREMENTS: CSCS Card.