Service Engineer

Supermicro; London; On-site; GBP 71,000; Full time

Job summary

Supermicro seeks a Service Engineer to support its UK operations, primarily based in Crawley. The role involves resolving hardware issues, providing high-level customer service, and requires a strong technical background in IT systems. With a focus on customer satisfaction, this opportunity allows for substantial career growth in a globally expanding company backed by a supportive team environment.

Benefits

Competitive monthly salary

Pension scheme

Extensive education and training offer

Collaborative team environment

Qualifications

• Experience in 1st and 2nd line support required.
• Basic knowledge of networks, servers, and databases preferred.
• Good command of English essential.

Responsibilities

• Responsible for solving server hardware issues for clients.
• Provide remote and on-site support and maintain customer satisfaction.
• Collaborate with a close-knit team and adapt to various customer environments.

Skills

Problem-solving

Communication

Analytic mindset

Technical support

Education

Completed (senior) vocational education towards IT

Tools

Windows OS

Linux

System management tools

Job description

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About Supermicro

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

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Date: May 28, 2025

Location: United Kingdom - London

Company: Super Micro Computer

Job Req ID: 25937

About Supermicro

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Job Summary

1st / 2nd line Datacenter System Engineer

For our branch in the Netherlands (s-‘Hertogenbosch), we are looking for an expansion of our current team of colleagues in the service department to support our customers in the UK. The position will be based in Crawley. Supermicro has been a household name in the field of Motherboards, Servers, and total solutions for more than 30 years, where we provide service based on service contracts for large customers in various sectors.

Essential Duties And Responsibilities

About the job:

As a Datacenter System Engineer you are responsible for accepting, registering and solving various problems in the field of server hardware. We analyze and solve problems for our international customers both remotely and at the customer location. This role offers the opportunity to quickly become familiar with many different aspects of IT at various customers. This makes it an excellent opportunity to broaden your knowledge and experience and thus lay the foundation for the future of your career. You will be part of a very close team with a good working atmosphere.

Customer satisfaction is the focus in this position. You get satisfaction from solving problems and can work in an environment with different cultures and nationalities.

You are flexible and willing to travel occasionally to serve our customers.

Qualifications

What do we ask of you?

• A completed (senior) vocational education towards IT or comparable level obtained through experience.
• You have an excellent command of the English language.
• You have experience with 1st and 2nd line support.
• Experience in datacenters is an advantage.
• You have good communication skills.
• Analytic and problem-solving mindset
• You quickly gain knowledge.
• You can perform individually and under pressure.
• You have (basic) knowledge of the Windows OS/Linux.
• You have (basic) knowledge of system management (networks, servers, databases).
• You are representable.
  
  

What do we have to offer you?

• A competitive monthly salary.
• Pension scheme
• An extensive education and training offer within the Supermicro Academy to further develop your knowledge and experience.
• Surrounded by colleagues within your field to brainstorm with.
• Various and challenging assignments.
• A working week based on 40 hours.
• A close team with a good working atmosphere.
  
  

Are you interested after reading this vacancy? Send in your resume and motivation or contact our account manager/recruiter directly.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

Job Segment: R&D Engineer, Data Center, Cloud, Systems Engineer, Linux, Engineering, Technology

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

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