Service Engineer

FAAC France; London; Remote; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in automatic doors is seeking dedicated Service Engineers to join their remote team. This role involves maintaining and optimizing automatic door systems, providing technical support, and ensuring customer satisfaction. Ideal candidates will have experience in the field, a flexible approach to working hours, and a strong commitment to quality service. With an emphasis on teamwork and ongoing development, this opportunity offers a chance to be part of a growing company that values innovation and customer care. If you are passionate about engineering and looking for a rewarding career, this position could be the perfect fit for you.

Qualifications

• Experience with automatic doors is highly desirable.
• Full current driving license and CSCS Card required.

Responsibilities

• Maintain, repair, and optimize automatic door systems.
• Provide technical support and customer service on-site and remotely.
• Complete safety checks and manage paperwork and stock.

Skills

Technical Support

Customer Service

Problem Solving

Teamwork

Flexibility

Education

BS7036/EN16005

Tools

Tablet

PPE

Job description

Join to apply for the Service Engineer role at FAAC France

Job Title: Service Engineers – Automatic Doors (Remote, London-Based)
Location: Remote (London-based candidates only)
Job Type: Full-time
Industry: Automatic Doors / Access Solutions
Start Date: ASAP
Salary: Competitive, based on experience

FAAC Entrance Solutions is a provider of automatic door systems, committed to delivering high-quality service and innovative solutions for a wide range of clients across commercial, industrial, and public sectors. As we continue to grow, we are looking for a number of dedicated and skilled Service Engineers to join our remote team.

As a Service Engineer, you will play a crucial role in maintaining, repairing, and optimising our clients’ automatic door systems. You will be the go-to expert for technical issues, providing both remote and on-site support when required. Although this role is remote, you’ll need to be London-based to attend site visits and collaborate with other team members effectively.

Key Responsibilities

• Completion of PPM, reactive & modernization/upgrade calls.
• Provide customer & colleague technical support & product modernization recommendations.
• Completing door safety checks & investigating door incidents & customer complaints.
• Provide on-site customer support to EQS customers.
• Adhere to company processes & procedures & highlight improvement opportunities.
• Deliver customer service & maintain QHSE compliance at all times.
• Management & maintenance of your Tablet/paperwork, stock, vehicle, uniform & PPE.
• Comply with all customer specific on-site arrival/pre-work/working/departure processes & procedures.
• Complete mandatory box tests after all calls.
• Participate in OOH rota duty.

What We're Looking For

• Be a Team Player.
• Offer a flexible approach to working hours.

EDUCATION / QUALIFICATIONS REQUIRED: BS7036/EN16005

EXPERIENCE REQUIRED: Previous knowledge and experience of working on automatic doors is highly desirable.

SKILLS / LANGUAGES REQUIRED: English & other qualifications – Full current driving licence.

OTHER REQUIREMENTS: CSCS Card.

Seniority level

Entry level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Machinery Manufacturing