Service Engineer

Trinity Fire & Security Systems; Guildford; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading company in the fire and security industry is hiring a Service Engineer in Guildford. This role involves servicing various systems and providing exceptional customer service, while also having opportunities for professional development through training and commission earnings.

Benefits

Competitive base salary plus commission

23 days holiday plus bank holidays

Employee discounts programme

Pension scheme

Company vehicle and fuel card

Paid overtime and travel time

Life Assurance

Qualifications

• Experience in servicing fire, security, CCTV, and access control systems.
• Ability to identify and test cabling for fire detection and security systems.
• Knowledge of fire alarm interfaces and causes of alarm issues.

Responsibilities

• Carry out maintenance and service on fire and security systems.
• Communicate effectively with customers regarding system status.
• Follow planned service schedules and respond to emergency call outs.

Skills

Customer Service

Communication

Logical Fault Diagnosis

Education

Basic Electrical Safety training (ECA)

Manufacturer training for Notifier and Gent equipment

Job description

Service Engineer - Fire & Security Systems

Location: Guildford

Salary: Competitive in Industry

Trinity are hiring a Service Engineer to join our dedicated team in Guildford. In the role, you will be providing maintenance and servicing of our clients Fire and Security systems.

Working within a defined region of the United Kingdom, you will have the opportunity to obtain certifications in industry leading systems including Gent and earn through our engineering commission scheme!

The role of Service Engineer

You will be working as part of a skilled team of Service Engineer’s and will be supported by our wider support departments to provide high quality service and customer experience.

The key tasks include the following:

• Carry out all other necessary works required at customer premises in accordance with the Company’s quality standards.

• Effectively communicate with customers to ensure a good understanding of system and site status.

• Liaise with service administrators and other internal stakeholders to ensure our service commitments are met.

• Work to a planned service and maintenance schedule, emergency call out requirements. Issue remedial repairs and minor additions to existing installations in line with service administration guidance.

The systems you will work with at Trinity

Fire - Gent, Notifier, Advanced

CCTV - HikVision, Avigilon, Dahua

Intruder - Galaxy, Texecom

Access Control - Paxton, Honeywell, Gallagher

We are committed to supporting and developing our employees, so if you are interested in the role, please still apply even if your current experience doesn’t match the Desirables above.

What skills do you need?

• Experience in servicing and maintaining fire, security, CCTV and access control systems to relevant British Standards.

• Ability to identify all types of cable associated with fire detection and security systems, and to correctly test and terminate the cable ends in accordance with manufacturers’ instructions.

• A logical approach to system fault diagnosis and rectification.

• To always provide outstanding customer service.

• Excellent verbal and written communication.

What technical knowledge do you need?

• Understand the basic building services to test cause and effect of fire alarm interfaces.

• A comprehensive understanding of the causes and cures of fire, intruder, CCTV and access control problems, including an ability to recommend changes to practices and processes that may cause false alarms as well as recommending changes to the systems.

• Basic Electrical Safety training (ECA).

• Manufacturers training with a minimum requirement of Notifier and Gent equipment in respect of servicing.

What will Trinity give you?

At Trinity Fire & Security, we believe in rewarding our employees for their work and commitment. Our remuneration package includes a competitive basic salary and the opportunity to earn more through our uncapped commission scheme which rewards you for your talent, as well as paid overtime and travel time.

We are also committed to providing the training required to support and develop all our employees. As you grow with Trinity, you will be provided the opportunity to undertake industry leading training programmes to allow to excel in your position and progress in the direction you want to take your career.

The total package would include:

• Competitive base salary, plus our uncapped engineer commission scheme
• 23 days holiday which increases with service, plus bank holidays
• Access to an employee discounts programme which includes discounts and cashback across over 800 national retailers
• Pension scheme via Royal London
• Company vehicle plus fuel card
• Paid overtime and travel time (minus 30 minutes each way)
• Employee referral scheme – earn up to £2,000 for each employee you bring into Trinity
• Life Assurance
• Employee Welfare assistance programme

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.