Service Engineer

Anglian Home Improvements; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A home improvement company in Brighton is looking for an experienced Window and Door Engineer to provide exceptional customer service. You will visit customer locations, diagnose faults, and perform necessary repairs. The ideal candidate has a background in uPVC installation and strong communication skills. This role comes with a competitive salary, performance-related bonus, and numerous perks including holiday benefits, health and well-being programs, and career development opportunities.

Benefits

Competitive salary and performance-related bonus

31 days holiday, increasing to 33 after 2 years

Comprehensive health and well-being benefits

Discounted gym memberships

Group perks and freebies

Qualifications

• Experience in uPVC installation and maintenance or relevant qualification.
• Must have excellent customer service skills.
• Must have a full driving license.

Responsibilities

• Visit customer homes to identify faults and rectify issues.
• Explain correct product care to customers.
• Complete service calls punctually using the 'Right First Time' approach.

Skills

Customer service skills

Time management skills

Communication skills

Education

Experience of uPVC installation and maintenance

Tools

PDA device

Van

Job description

Are you an experienced Window and Door Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time? Do you have previous experience of uPVC installation and maintenance?

Our Window and Door Engineers are essential to efficiently & effectively assist our customers with any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools.

Roles & Responsibilities

• Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards.
• To demonstrate & explain correct product care to customers.
• Be customer focused and provide a high level of service to every customer.
• Completing service calls as scheduled and in a timely manner using our “Right First Time” approach, helping to reduce any cancelled appointments.
• Accurate and timely completion of paperwork and regular updating of the supplied PDA device.

Requirements

• Experience of uPVC installation and maintenance (or relevant qualification).
• Excellent customer service skills and experience in a customer facing environment.
• Be able to work on your own initiative in a standalone field based role.
• A willingness to travel as required and show flexibility within the working week.
• Good time management skills.
• Good communication skills.
• A full driving license.

What We Offer

• Competitive basic salary and Performance related bonus.
• Van (for business use only).
• 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off.
• Paid time off annually to volunteer.
• Comprehensive health and well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders.
• Heavily discounted group discount scheme on all products.
• Group Perks and freebies on days out, cinema, theatre, eating in and out, mobile phones, a new car, food shopping and most major high street retailers.
• Opportunity to work with a forward-thinking and supportive team.
• Career development and continuous learning opportunities.

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the “best person for the job” regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.