Service Efficiency Manager

Ipsen; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

Ipsen Ltd, a global biopharmaceutical company, is seeking a Service Efficiency Manager for the Rare Diseases field to collaborate with NHS organisations. You will lead the development and implementation of service pathways to improve access and reduce waiting times while delivering measurable value to healthcare systems.

The role requires strategic thinking, strong stakeholder engagement and project leadership, with a focus on enhancing patient access and outcomes within Ipsen's Rare Diseases

Qualifications

• Proven experience working within the pharmaceutical industry.
• Strong understanding of the NHS, healthcare systems and patient pathways.
• Experience engaging and influencing senior NHS stakeholders.
• Market Access experience, field-based or head office.
• Excellent project management and planning skills.
• Strong analytical and commercial decision-making capability.
• Outstanding communication and relationship-building skills.
• Ability to work effectively within cross-functional teams.
• Proactive, solutions-focused and results-driven mindset.

Responsibilities

• Partner with NHS organisations to improve service efficiency, increase capacity and reduce patient backlogs.
• Develop and implement pathway solutions that support timely diagnosis and treatment of patients.
• Strengthen referral pathways between community and specialist healthcare providers.
• Lead patient flow and service improvement projects designed to enhance patient experience and reduce waiting times.
• Build strong relationships with senior NHS stakeholders and healthcare organisations.
• Provide consultancy and strategic support to identify solutions tailored to local service needs.
• Initiate and manage partnership projects that advance patient care and support healthcare system objectives.
• Establish project goals, KPIs and governance processes to ensure successful delivery.
• Drive cross-functional collaboration with Medical, Market Access, Sales, Legal and Marketing teams.

Skills

Pharmaceutical industry

NHS understanding

Stakeholder management

Project management

Commercial acumen

Education

Life Sciences degree or equivalent

ABPI Certification

Job description

Title:Service Efficiency Manager

Company:Ipsen Ltd

About Ipsen:

Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation. Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human‑centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company’s success. Join us on our journey towards sustainable growth, creating real impact on patients and society! For more information, visit us at https://www.ipsen.com/ and follow our latest news on LinkedIn and Instagram.

Job Description:

Service Efficiency Manager, Rare Diseases Field Based | UK Make a Meaningful Difference in Rare Disease Care At Ipsen, we are committed to transforming the lives of people living with rare diseases. We're looking for an experienced and strategically minded Service Efficiency Manager to join our Rare Diseases Business Unit and help improve access to treatment by developing innovative solutions across NHS services. This is a unique opportunity to work at the intersection of healthcare transformation, market access, partnerships and commercial excellence. You'll collaborate with NHS organisations, healthcare professionals and cross-functional teams to identify and implement service improvements that help patients receive treatment more efficiently while delivering measurable value to healthcare systems.

About the Role

As Service Efficiency Manager, you will lead the development and implementation of service and pathway solutions across the NHS, helping to increase capacity, reduce waiting times and improve patient access to treatment. You'll work closely with NHS stakeholders to understand operational challenges and develop tailored solutions that enhance patient pathways and outcomes. This highly visible role plays a key leadership position within the Rare Diseases Business Unit, bringing together expertise from Medical, Market Access, Sales and other key functions to deliver impactful customer partnerships and support the continued growth of Ipsen's rare disease portfolio.

Key Responsibilities

• Partner with NHS organisations to improve service efficiency, increase capacity and reduce patient backlogs.
• Develop and implement pathway solutions that support timely diagnosis and treatment of patients.
• Strengthen referral pathways between community and specialist healthcare providers.
• Lead patient flow and service improvement projects designed to enhance patient experience and reduce waiting times.

Strategic Partnerships

• Build strong relationships with senior NHS stakeholders and healthcare organisations.
• Provide consultancy and strategic support to identify solutions tailored to local service needs.
• Initiate and manage partnership projects that advance patient care and support healthcare system objectives.

Project & Business Leadership

• Establish project goals, KPIs and governance processes to ensure successful delivery.
• Drive cross-functional collaboration with Medical, Market Access, Sales, Legal and Marketing teams.
• Share insights and recommendations to support business planning and strategic decision‑making.
• Ensure all activities comply with the ABPI Code of Practice and company policies.

About You

We are looking for an innovative, commercially aware healthcare professional who combines strategic thinking with strong stakeholder engagement and project leadership skills.

Essential Experience & Skills

• Proven experience working within the pharmaceutical industry.
• Strong understanding of the NHS, healthcare systems and patient pathways.
• Experience engaging and influencing senior NHS stakeholders.
• Market Access experience, either field-based or head office.
• Excellent project management and planning skills.
• Strong analytical and commercial decision-making capability.
• Outstanding communication and relationship-building skills.
• Ability to work effectively within cross-functional teams.
• A proactive, solutions-focused and results-driven mindset.

Desirable Experience

• A strong understanding and experience in pharmaceutical marketing, market access or related functions.
• Experience supporting product launch or pre-launch activities.
• Experience within high-cost specialist medicines.
• Rare diseases and/or hepatology experience.

Qualifications

• Life Sciences degree or equivalent qualification.
• ABPI Certification.

What You'll Bring

• A passion for improving outcomes for patients living with rare diseases.
• Strong consultancy and partnership-building capabilities.
• Entrepreneurial thinking and the ability to identify innovative solutions.
• Excellent organisational and stakeholder management skills.
• The ability to navigate complex healthcare environments and drive meaningful change

We are committed to creating a workplace where everyone feels heard, valued, and supported; where we embrace “The Real Us”. The value we place on different perspectives and experiences drives our commitment to inclusion and equal opportunities. When we include diverse ways of thinking, we make more thoughtful decisions and discover more innovative solutions. Together we strive to better understand the communities we serve. This means we also want to help you perform at your best when applying for a role with us. If you require any adjustments or support during the application process, please let the recruitment team know. This information will be handled with care and will not affect the outcome of your application. At Ipsen, each employee makes a real impact. Our teams are passionate about what they do because they care about making a difference in patients’ lives. We invest in our employees to support life-changing projects that create positive impact for patients and society.