Service Development Officer

The Riverside Group; Carlisle; Hybrid; GBP 36,000 - 41,000; Full time

Job summary

Join a forward-thinking organization as a Service Development Officer, where your expertise in social housing and income management will make a significant impact. In this role, you will collaborate with the Income Excellence Lead to enhance service developments, focusing on debt recovery processes and quality assurance. This position offers the chance to work in a dynamic environment that values diversity and inclusion, providing you with opportunities for personal development and flexible working options. If you're passionate about making a difference in the community and driving continuous improvements, this is the perfect opportunity for you.

Benefits

Flexible working options

Investment in learning and personal development

Wide range of benefits

Qualifications

• Strong understanding of social housing legislation and income collection.
• Proven analytical skills to drive business decisions using data.

Responsibilities

• Support service developments to improve income management and collection rates.
• Produce performance reports and conduct audits to ensure compliance.

Skills

Knowledge of legislation and regulation in social housing

Understanding of Universal Credit and welfare reforms

Excellent written and verbal communication skills

Analytical skills

Stakeholder engagement

Attention to detail

Ability to work under pressure

Customer focus

Tools

MS365

Income collection software

Job description

Job Title: Service Development Officer
Contract Type: Permanent
Salary: £36,252 (£40,067 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week, full time
Working Pattern: Monday to Friday
Location: North Reg Hub, Carlisle

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Service Development Officer

You will support the Income Excellence Lead with service developments to improve income management and collection rates for Riverside. This includes service developments to social housing and homeowner debt recovery processes.

About you

We are looking for someone who:

• Provides coordination and oversight of our Quality Assurance System and other audit tools.
• Produces timely and accurate performance information and reports to, and for use by, managers, panels/forums, and customer groups.
• Works as part of the Service Development Team to ensure that monitoring systems are in place to carry out effective audit, analysis and evaluation of services.
• Carries out detailed audits of services and is able to draw out any quality, compliance, staffing, risk or other performance issues. Develops reports as a result of audits that communicate risks, analysis, insights and recommendations.
• Provides business reports with insightful analysis covering a range of business-critical activities.

Why Riverside?

One Housing is part of Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

Working with us, you’ll enjoy:

• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

Person specification

Knowledge, Skills and Experience

• Up to date knowledge of legislation, regulation and standards relation to social housing and income collection across all tenure types.
• A strong understanding of Universal Credit and welfare reforms.
• Excellent written and verbal communication skills and able to present to a variety of audiences.
• Ability to work under pressure and deliver to deadlines, managing conflicting priorities.
• Attention to detail and outcome focused.
• Excellence analytical skills and the ability to use data to provide meaningful management information to drive business decisions.
• Proven track record of effective stakeholders’ engagement both internally and externally.
• Excellent IT skills MS365 systems and income collection software.
• Customer focused and lives the Riverside Values.
• Proven track record of delivering continuous improvements to performance and service development.

Additional Information

• The Group has offices across the UK and on this basis, there will be the requirement to travel to other locations to effectively perform this role. The role holder must hold a valid UK driving license.
• The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times and adhere to our data governance principles and procedures and schedule of delegated authority.
• In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. This role is classified as hybrid.
• The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

About Us

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.