Service Desk Technician

OEConnection LLC; Sheffield; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

OEConnection LLC is seeking a Service Desk Technician to join our global team. You will resolve Level-1/2 hardware and software incidents, manage assets, and contribute to knowledge bases and deployment processes.

You will work with a variety of technologies, including Microsoft 365, Entra and Active Directory, and collaborate with facilities to enable conference rooms and AV setups. This role requires strong English communication and a readiness to be in the office four days per week.

Qualifications

• Experience providing service desk and technical support for hardware, software, phones, and networking.
• Working knowledge of Microsoft 365, Entra, Active Directory, MDM, and service desk tracking tools.
• Strong problem-solving skills.
• Excellent verbal and written communication in English.
• Willingness to work from the office 4 days per week.

Responsibilities

• Diagnoses, researches (using knowledge base), and resolves Level-1&2 technical hardware and software incidents, monitoring alerts, and service requests
• Provides technology asset management (hardware & software) including tagging, tracking, and ensuring maintenance renewals are processed timely
• Creates and maintains knowledge articles to be used for training, best practices, solutions or processes relating to products, environments, and related technologies
• Manages the image deployment process including deployment server administration and maintenance, image upgrades and software packaging
• Supports company audio/conferencing solutions
• Assists facilities with needed technology for conference rooms, cubes, printers/copiers, security cameras, etc.
• Coordinates timely repair of PC computer equipment as covered by third-party vendor maintenance agreements
• Adheres to all incident and service request processes and procedures in accordance with department SLAs while maintaining satisfactory customer feedback

Skills

Technical troubleshooting

Communication skills

English proficiency

Tools

Microsoft 365

Active Directory

Entra

MDM

Service Desk Tracking Tools

Job description

Job Summary

We are looking for a Service Desk Technician to join us in bringing highest standards to OEC employees. You will get a chance to gain valuable experience, specialize in one of our technologies and join a fun, international team.

Responsibilities

• Diagnoses, researches (using knowledge base), and resolves Level-1&2 technical hardware and software incidents, monitoring alerts, and service requests
• Provides technology asset management (hardware & software) including tagging, tracking, and ensuring maintenance renewals are processed timely
• Creates and maintains knowledge articles to be used for training, best practices, solutions or processes relating to products, environments, and related technologies
• Manages the image deployment process including deployment server administration and maintenance, image upgrades and software packaging
• Supports company audio/conferencing solutions
• Assists facilities with needed technology for conference rooms, cubes, printers/copiers, security cameras, etc.
• Coordinates timely repair of PC computer equipment as covered by third-party vendor maintenance agreements
• Adheres to all incident and service request processes and procedures in accordance with department SLAs while maintaining satisfactory customer feedback

Requirements

• Experience providing service desk and technical support, solving various system issues relating to hardware, software, phones and networking
• Working knowledge of Microsoft 365, Entra, Active directory, MDM, and Service Desk Tracking tools
• Solid problem-solving skills
• Strong verbal and written communication skills
• Very good knowledge of English both spoken and written
• Willingness to work from the office 4 days per week.