Service Desk Technician

OEC; Sheffield; Hybride; GBP 25 000 - 35 000; Plein temps

Résumé du poste

OEC in Sheffield is seeking a Service Desk Technician to join a lively, international team. You will diagnose and resolve Level-1/2 hardware and software incidents, manage assets, create knowledge articles, and support conference room technology.

The role offers opportunities to specialize in our technologies and develop processes within a global company. The position requires strong English communication, hands-on experience with Microsoft 365, Active Directory, Entra, and device management.

Qualifications

• Experience providing service desk and technical support, solving various system issues relating to hardware, software, phones and networking.
• Working knowledge of Microsoft 365, Entra, Active directory, MDM, and Service Desk Tracking tools.
• Strong verbal and written communication skills.
• Very good knowledge of English both spoken and written.
• Willingness to work from the office 4 days per week.

Responsabilités

• Diagnoses, researches (using knowledge base), and resolves Level-1&2 technical hardware and software incidents, monitoring alerts, and service requests
• Provides technology asset management (hardware & software) including tagging, tracking, and ensuring maintenance renewals are processed timely
• Creates and maintains knowledge articles to be used for training, best practices, solutions or processes relating to products, environments, and related technologies
• Manages the image deployment process including deployment server administration and maintenance, image upgrades and software packaging
• Supports company audio/conferencing solutions
• Assists facilities with needed technology for conference rooms, cubes, printers/copiers, security cameras, etc.
• Coordinates timely repair of PC computer equipment as covered by third-party vendor maintenance agreements
• Adheres to all incident and service request processes and procedures in accordance with department SLAs while maintaining satisfactory customer feedback

Connaissances

Technical support

Problem solving

Communication

English proficiency

Outils

Microsoft 365

Entra

Active Directory

MDM

Service Desk Tracking tools

Description du poste

Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.

Job Summary

We are looking for a Service Desk Technician to join us in bringing highest standards to OEC employees. You will get a chance to gain valuable experience, specialize in one of our technologies and join a fun, international team.

Responsibilities

• Diagnoses, researches (using knowledge base), and resolves Level-1&2 technical hardware and software incidents, monitoring alerts, and service requests
• Provides technology asset management (hardware & software) including tagging, tracking, and ensuring maintenance renewals are processed timely
• Creates and maintains knowledge articles to be used for training, best practices, solutions or processes relating to products, environments, and related technologies
• Manages the image deployment process including deployment server administration and maintenance, image upgrades and software packaging
• Supports company audio/conferencing solutions
• Assists facilities with needed technology for conference rooms, cubes, printers/copiers, security cameras, etc.
• Coordinates timely repair of PC computer equipment as covered by third-party vendor maintenance agreements
• Adheres to all incident and service request processes and procedures in accordance with department SLAs while maintaining satisfactory customer feedback

Requirements

• Experience providing service desk and technical support, solving various system issues relating to hardware, software, phones and networking
• Working knowledge of Microsoft 365, Entra, Active directory, MDM, and Service Desk Tracking tools
• Solid problem-solving skills
• Strong verbal and written communication skills
• Very good knowledge of English both spoken and written
• Willingness to work from the office 4 days per week.

We have updated our Privacy Policy to comply with the new European Union data protection law. Please note that OEC is a US-based company, as such, your personal information supplied during the job application process may be sent to the US. By applying for this role with one of the companies in the OEC Group, you are consenting to the processing and retention of your personal data in accordance with the company’s data protection policies.