Service Desk Specialist

ZipRecruiter; Bradford; On-site; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise leader dans le secteur du voyage d'affaires recherche un analyste de services IT pour soutenir le service client. Vous jouerez un rôle clé en assurant des services IT de haute qualité tout en interagissant avec divers clients et équipes. Rejoignez une équipe dynamique et participez au développement professionnel au sein d'une entreprise engagée envers le bien-être de ses employés.

Benefits

Programme de récompenses et reconnaissance

Flexibilité de travail et bien-être des employés

Soutien au développement de carrière

Qualifications

• Expérience en tant qu'analyste de services IT ou dans un rôle similaire.
• Compréhension approfondie des pratiques et cadres ITIL.

Responsibilities

• Soutenir le cycle de vie du service client en fournissant un service de haute qualité.
• Assurer une livraison de services IT cohérente et fiable.

Skills

Customer service

Interpersonal skills

Teamwork

ITIL best practices

Problem-solving

Analytical skills

Communication

Technical proficiency

Job description

Job Description

Now boarding: Your career in travel is ready for take-off.

Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.

At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.

About CTM

CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand. https://uk.travelctm.com/

About the Role

The purpose of the role is to support the customer service lifecycle and provide professional, timely, helpful, high quality and consistent customer service both technical and non-technical before, during and after the customer's needs are met through being listen to, valued and respected leading to positive experiences.

They support staff, processes, data and infrastructure to ensure and deliver high-quality IT services that meet the needs of the region and its users. They ensure that IT service delivery is consistent, reliable, and aligned with best practices ITIL.

Skills & Experience

Skills:

• Excellent customer service and interpersonal skills.
• Strong teamwork and collaboration skills
• Proficient in ITIL best practices.
• Strong problem-solving and analytical skills.
• Effective communication skills, both written and verbal.
• Ability to manage multiple priorities and work under pressure.
• Technical proficiency in relevant IT infrastructure and service desk tools.

Experience:

• Experience in IT service analysts or a similar role.
• Experience with ITIL or similar IT service management frameworks.
• Demonstrated ability to work as part of a team of IT professionals.
• Experience in vendor management and negotiation.

Knowledge:

• In-depth understanding of ITIL best practices and frameworks.
• Knowledge of IT infrastructure, including networks, servers, and security.
• Understanding of customer service principles and practices.
• Familiarity with service desk software and tools.

Why CTM?

Reward & Recognition

CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.

As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.

Employee Wellbeing and Flexibility

The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well know wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.

Sustainability Focus

CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:

• Annual Volunteer Day Leave to support a charity/cause of your choice
• Offsetting all CTM employees’ travel
• Partnership with South Pole – supporting sustainable community projects (local & global)
• Paperless office initiatives & recycling options

If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.

CTM is a Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.

CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.

All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at [e-mail].