Service Desk Project Manager

JR United Kingdom; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player in the Financial Services sector is seeking a Service Desk Project Manager to lead the transformation of their service management. This role involves developing strategies that align with organizational needs while ensuring high customer satisfaction. The position offers a blend of on-site and remote work, providing a generous bonus and comprehensive banking benefits. Join a forward-thinking firm that has been a pioneer in the green energy sector, and make a significant impact on their service delivery and team performance.

Benefits

Generous Bonus

Comprehensive Banking Benefits

Qualifications

• Experience in leading teams to transform Service Management.
• Proven track record in high-pressure environments.

Responsibilities

• Establishing an end-user focused service desk.
• Monitoring service delivery and managing SLAs.

Skills

Leadership Skills

Project Management

Service Management

Microsoft Technology Stack

Lean Six Sigma

Education

PMP Certification

PRINCE2 Certification

ITIL v3 Certification

Tools

Microsoft Collaboration Tools

Job description

Service Desk Project Manager

Join one of the most progressive private equity houses/investment managers in the Financial Services sector, renowned for pioneering in the green energy sector over the past 50 years.

The role involves establishing an end-user focused service desk, monitoring service delivery, managing comprehensive and cost-effective service level agreements, and developing strategies aligned with organizational needs.

Location & Benefits

This position is based in the City, working 4 days on-site and 1 day remotely. The package includes a very generous bonus and a full range of banking benefits.

Required Experience

1. Successfully led a team to transform Service Management to best practice maturity levels, resulting in reliable technology infrastructure and high customer satisfaction.
2. Experience within the Financial Services sector or a high-pressure environment requiring quick response to aggressive timelines.
3. Strong skills and knowledge of Microsoft technology stack, security, and collaboration tools.
4. Excellent leadership skills with experience in leading high-performing teams, employee engagement, coaching, and development.
5. Strong Project Management skills with demonstrable competency or certification (e.g., PMP, PRINCE2).
6. Expertise in Service Management, preferably with ITIL v3 or higher certification.
7. Demonstrable competency in Lean Six Sigma methodologies.