Service Desk Operator - Customer IT Support Pro

Sodexo; Salford; On-site; GBP 18,000 - 26,000; Full time

Job summary

Sodexo in Salford is seeking a proactive Service Desk Operator to join our team at 310 Broadway. You will respond to calls, emails and messages, log details accurately, and resolve queries within service levels while maintaining a professional, confident telephone manner.

You will collaborate with colleagues and suppliers, escalate issues when needed, and contribute to continuous service improvement. DBS, BPSS and SC clearance are required, with five years' UK residence for SC.

Qualifications

• Ability to build productive relationships with customers and suppliers.
• Basic understanding of computer hardware, peripherals, and applications.
• Confident keyboard and data-entry skills.
• Basic proficiency in Microsoft Word and Excel.

Responsibilities

• Accurately record caller details, issues and severity levels.
• Work in line with established processes and procedures.
• Respond promptly to calls, emails and messages within client service levels.
• Demonstrate attention to detail when gathering and inputting information.
• Maintain a clear, professional telephone manner.
• Deliver high customer and supplier satisfaction and escalate as needed.
• Attend training and coaching sessions and apply updates to duties.
• Identify areas for improvement and report to Team Leader.
• Remain flexible and adaptable to change within the role.

Skills

Relationship building

Hardware basics

Data-entry

Word & Excel

Job description

Sodexo in Salford is seeking a proactive Service Desk Operator to join our team at 310 Broadway. You will respond to calls, emails and messages, log details accurately, and resolve queries within service levels while maintaining a professional, confident telephone manner.

You will collaborate with colleagues and suppliers, escalate issues when needed, and contribute to continuous service improvement. DBS, BPSS and SC clearance are required, with five years' UK residence for SC.