Service Desk Engineer (NPPV3)

LA International; South Yorkshire; On-site; GBP 25,000 - 32,000; Full time

Job summary

LA International is seeking an experienced Service Desk Engineer to support a desktop infrastructure for a client in Sheffield. Start ASAP with an initial 3-month duration, handling incidents through a ticketing system and ensuring timely resolution.

Applicants must hold NPPV3 clearance and be able to work on-site in Sheffield, delivering reliable IT support under security requirements.

Qualifications

• Experience as Service Desk Engineer supporting desktop infrastructure.
• Experience resolving incidents using a ticketing system.
• NPPV3 clearance required.

Responsibilities

• Provide service desk support for desktop infrastructure and resolve incidents.
• Log, track and manage incidents via the ticketing system.
• Ensure timely resolution and communication with users.

Skills

Service Desk experience

Desktop infrastructure

Incident management

Customer service

Tools

Ticketing system

Remote support tools

Job description

Our client is a service provider working with a secure customer.

START: ASAP

DURATION: INITIALLY 3 MONTHS

CLEARANCE: NPPV3 REQUIRED

LOCATION: SHEFFIELD

Our client requires an experience Service Desk Engineer to support a Desktop infrastructure with the customer, respolving incidents using a ticketing system.

LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.