Service Desk Engineer

Bamdentalgroup; Woking; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Annual leave 25 days + bank holidays (

Enhanced parental leave and pay

Hybrid working

Life assurance 4x salary

Pension plan

Private healthcare

Cycle-to-Work

Electric car scheme

Job summary

Motion Applied is a dynamic technology firm delivering ICT services across automotive and rail sectors. We are seeking a Service Desk Analyst to be the first technical contact for end users, providing proactive support for Windows and Mac devices, and guiding colleagues through ICT systems and applications.

You will work within the Business Technology team, manage incidents within SLA, assist with onboarding, asset management, and knowledge sharing, and contribute to secure, efficient technology

Qualifications

• Experience with Windows and Mac troubleshooting in a corporate environment.
• Strong customer service orientation and communication skills.
• Familiarity with Intune, Defender, JAMF, EntraID and M365 Suite.
• Prior experience using service desk ticketing tools.
• Experience with application packaging and software deployment.
• Ability to work in a dynamic environment and manage time effectively.
• Knowledge of information security frameworks and ISO27001 related practices (advantage).

Responsibilities

• Handle incoming technical support requests via the Service Desk and in-person at the Tech Bar.
• Provision and decommission user devices and provide ICT onboarding.
• Run ICT inductions for new staff and guide them through onboarding.
• Install Engineering applications through service desk processes.
• Package applications for Windows and Mac.
• Manage and maintain meeting rooms and related bookings.
• Support asset and change management processes.
• Manage printers and updates; maintain documentation.
• Capture knowledge and write support articles for end users.
• Advise users on best application/service fit for needs.
• Resolve incidents within SLA and analyse root causes from diagnostics.
• Liaise with hardware vendors when assets fail.
• Collaborate with other teams to resolve issues; ensure information security across corporate assets.

Skills

Windows/mac troubleshooting

Customer service

Intune/Defender/JAMF

EntraID/M365 Suite

Service desk tooling

Application packaging

Time management/dynamic environment

CAD/engineering systems (advantage)

Information security frameworks (ISO/

Tools

Intune

Defender

JAMF

EntraID

M365 Suite

Ticketing tools

Job description

Background

The world around us is experiencingsignificant change, the greatest in generations.

At Motion Applied,we’reaccelerating the response to that change. Our vision is that our people and technologies will pioneer a better future. Our mission is to achieve breakthroughs in performance.

We’reat thecutting edgeof innovation in industries including automotive transportation and motorsport. We create solutions that drive efficiency and cost-effectiveness.

We want to help to reduce the carbon footprint and become more sustainable. Our focus is on electrification and telemetry,controland analytics.

To deliver efficient lightweight electric powertrain and vehicle development; motorsport solutions that make series more sustainable and efficient; reliable connectivity solutions for transportation and insightful analytics and monitoring of transport fleets.

By applying ourexpertise, we deliver real benefits and pioneer a better future.

Purpose of the Role

To support the organisation through Business Technology Operations.

Scopeof Role

• Operate theService Desk, being the 1st technicalpoint of contact for the user community
• Working within the Business Technology team to deliver the best experience for the end-users

Principal Accountabilities

• Handle incoming technical support though the Service Desk system and walk-ins to the Tech Bar, and manage the support requests
• Provisionand decommission user devices and provide induction for use of the ICT systems
• Run ICT inductions and helpnew staffthrough the ICT on-boarding process
• Install Engineering applicationsthrough service desk processes
• Package Applications for Windows and Mac
• Manage andmaintainmeeting rooms
• Support asset and change management processes
• Manage printers and their updates
• Capture knowledge and write support articles
• Help adviseour user community on the best application / service for their requirement
• Manage incidents to resolutionwithinSLA
• Analyses and repairs ICT product failures (software and hardware) including the Interpretation of diagnostics reports (e.g. system logs, network statistics, fault codes etc.) todetermineroot causes
• Liaise with hardware vendor when in support assets fail
• Work in a flexible manner withother teams to resolve user issues
• Information and cyber security management of corporate and product assets
• Out of hourssupport via on-call rota
• Escalate to Service Desk Manager/Business Technology team where required
• Supportingthe multiple sitesin theWoking area.

Knowledge, Skills, Qualificationsand Experience

• Windows and Mac Troubleshooting
• Excellent customer Service
• Experienceof Intune, Defender, JAMF,EntraID& M365 Suite
• Previousexperienceofservice deskticketingtools
• Application Packaging
• Ability to workin a dynamic environment and manage time to get the best outcome for the business
• Experience of engineering /CAD systems would be an advantage
• Knowledge of Information security frameworks, with experience of maintaining certificationprogrammes(ISO27001) and aligned with standards in the automotive and rail industry

What we can offer you

In return for everything you bring to the table, we can ensure an exciting, challenging role in a dynamic business surrounded by some of the best people in their respective fields.

At Motion Applied we firmly believe it’s the relationships and friendships we create while working that make us special. We’re also aware that the world is changing and we are part of that change. We all want and need different things from our work and home lives, so, if you have commitments outside of work, we’re open to talking through flexible working options that work for you and us.

• Annual leave (25 days + bank holidays, pro-rated for part time colleagues).
• Enhanced Company Maternity, Paternity and Adoption leave and pay.
• Flexible working policies, including Hybrid Working.
• Life assurance to the value of 4 times base salary
• Opportunity to join the Motion Applied Pension Plan
• Company funded individual private healthcare with the opportunity to extend to partner or spouse and/or dependents at a discounted rate.
• Ride-to-work with Evans Cycles – take advantage of the Government’s Cycle-to-Work scheme which offers savings of up to 42% on the cost of a new bike, cycling accessories and components.
• Electric car scheme – opportunity to drive a brand-new car in a more affordable way through this salary sacrifice scheme. Employees are eligible to join the scheme after successful competition of their probationary period.

Who we are

Motion Applid are a medium-sized tech firm spun out of McLaren Group. We’re looking for people who will thrive in a non-hierarchical, growth-orientated company, self-starters who are flexible and somewhat entrepreneurial in their approach.

Motion Applied are committed to Diversity, Equality and Inclusion (DEI) and promote DEI in all we do. Motion Applied are also members of the UK Government Disability Confident Scheme.