Service Desk Engineer

JR United Kingdom; Oxford; On-site; GBP 22,000 - 27,000; Full time

Job summary

Une entreprise technologique en pleine croissance recherche un Service Desk Engineer pour rejoindre son équipe dynamique. En tant que premier technicien de support, vous serez responsable de résoudre une variété de problèmes techniques tout en maintenant une excellente communication avec les utilisateurs. Ce rôle est idéal pour une personne passionnée par la technologie et le service client, offrant une rémunération compétitive et divers avantages.

Benefits

Paid annual leave

Company pension

Health & wellbeing scheme

Qualifications

• Plus de 2 ans d'expérience dans un rôle de support IT.
• Compétences exceptionnelles en dépannage et résolution de problèmes.
• Communication claire et confiante, écrite et verbale.

Responsibilities

• Répondre rapidement aux demandes de support par téléphone, e-mail et en personne.
• Gérer les demandes de support avec un accent sur les premières résolutions.
• Diagnostiquer et documenter les incidents conformément aux politiques internes.

Skills

Troubleshooting

Problem-solving

Communication

Tools

Microsoft applications

Job description

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Join a growing tech team as a Service Desk Engineer!

DCS Technology is excited to be partnering with a rapidly expanding client based in Lincolnshire. We're on the lookout for a proactive and customer-focused Service Desk Engineer to be the tech hero our end users need!

What will you be doing?

As the go-to technical first responder, you’ll be the face (and voice!) of IT support. Responsible for handling everything from minor glitches to complex hardware challenges. No two days will be the same!

• Rapidly responding to support tickets via phone, email, and in person.
• Owning and managing support requests with a focus on first-time fixes.
• Diagnosing and documenting incidents following internal policies.
• Providing hands-on support with hardware and server-related issues.
• Running diagnostics to reduce repeat support calls.
• Handling key admin tasks such as account management, equipment tracking, and event log reviews.
• Troubleshooting with a customer-first mindset.
• Continuously upskilling to stay sharp and support swift resolutions.
• Flagging recurring issues or risks to the right teams.
• Sharing your wisdom and best practices with your team and beyond!

What you'll bring

We’re after someone who’s not just tech-savvy but also a fantastic communicator and team player. You’ll thrive in a fast-paced environment and genuinely care about helping people.

You’ll need:

• 2+ years in a service desk or IT support role.
• Excellent troubleshooting and problem-solving skills specifically with Microsoft applications and services.
• The ability to juggle deadlines without compromising service quality.
• Confident, clear communication, both written and verbal.
• A knack for explaining techy stuff in plain English.
• Flexibility and curiosity when it comes to new technologies.
• Familiarity with SLAs and escalation procedures.

What will you receive in return?

Besides the chance to join a growing and supportive tech team, you’ll benefit from:

Location: Lincoln | Salary: Up to £27,000 per annum | Working model: Office-based

Perks: Paid annual leave, company pension, health & wellbeing scheme