Service Desk Engineer

JR United Kingdom; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Service Desk Engineer in South West London to ensure effective support for clients. You will handle support tickets, maintain SLAs, and foster positive customer relationships. Ideal candidates will possess relevant technical certifications and strong communication skills to succeed in this role.

Qualifications

• Demonstrate relevant technical skills via assessments or vendor certifications.
• Fluency in English, both written and spoken.
• Pluralsight Foundation role at average or above.

Responsibilities

• Answer calls from end-users and resolve issues on first contact when possible.
• Work on assigned tickets logged via phone, portal, email, or chat.
• Communicate professionally with customers through appropriate channels.

Skills

Technical skills

Interpersonal skills

Communication skills

Education

Foundation level Microsoft certification or equivalent

Job description

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Service Desk Engineer, south west london

Client:

Location:

South West London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Service Desk Engineer

The Service Desk Engineer role is critical to ensure the effective and continuous provision of support to clients. You will provide support across various products, services, and platforms. You will collaborate with the Lifecycle Coordinator(s) and Service Desk Manager to ensure tickets are handled efficiently, SLAs are met, and customers have a positive experience.

Responsibilities:

• Answer calls from end-users and resolve issues on first contact when possible.
• Work on assigned tickets logged via phone, portal, email, or chat.
• Accurately record work and time, using tooling to ensure accuracy and timeliness.
• Communicate professionally with customers through appropriate channels.
• Adhere to performance targets, KPIs, and SLAs.
• Build strong relationships within the Service Desk team and with other departments.
• Collaborate with managers and account teams to ensure positive customer outcomes.

Key Skills:

• Demonstrate relevant technical skills, via assessments or vendor certifications.
• Pluralsight Foundation role at average or above.
• Foundation level Microsoft certification or equivalent.
• Excellent interpersonal and communication skills.
• Fluent in English, both written and spoken.