Service Desk Engineer

Global Immigration Partners; Borehamwood; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

Join a fast-growing company as a Service Desk Engineer, where your technical skills and customer service expertise will shine. This role involves providing top-notch support to Managed Service customers, ensuring their systems run smoothly and efficiently. You'll work in a collaborative environment, utilizing cutting-edge technology and enjoying a hybrid work arrangement. With opportunities for professional development and a supportive team culture, this position is perfect for those looking to advance their IT career while making a real impact. Don't miss your chance to be part of a dynamic team that values your contributions!

Benefits

22 days annual leave

Complimentary day off on birthday

Hybrid work arrangement

Quarterly social gatherings

Access to cutting-edge technology

Customized training opportunities

Qualifications

• At least 2 years of experience in a commercial IT Support environment.
• Strong understanding of computer hardware, software, and networking.

Responsibilities

• Provide technical support for Managed Service customers.
• Perform proactive tasks to maximize customer uptime and resolve incidents.

Skills

Technical Support

Customer Service

Problem Solving

Communication Skills

Root-Cause Analysis

Education

2+ years in IT Support

Tools

Microsoft 365

Intune

Windows Server

Jamf

Microsoft Azure

Job description

Do you have remote or onsite experience troubleshooting and resolving technical issues? Are you ready to join a team where your talents are valued, your ideas are heard, and your career can thrive?

If so, we are looking for you to join our team as a Service Desk Engineer!

We are a fast-growing company and are looking for engineers of all levels.

We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.

HOW YOU’LL MAKE AN IMPACT

1. Provide technical support for our Managed Service customers, aiming to resolve incidents promptly or escalate if necessary.
2. Perform proactive tasks to maximize customer uptime, including root-cause analysis and preventive measures to avoid recurring issues.
3. Resolve complex monitoring alerts, deploy security updates, perform system maintenance, and upgrade customer systems as required.
4. Manage tickets efficiently and effectively within an ITIL environment.

WHO WE ARE LOOKING FOR

1. You have at least 2+ years' experience in a commercial IT Support environment, preferably within an MSP and a strong understanding of computer hardware, software, networking, and operating systems.
2. You are patient, empathetic, and able to communicate technical concepts to non-technical users.
3. You enjoy working as both a part of a team and leveraging the expertise of others to solve problems.
4. You have exceptional customer service skills with a proven ability to quickly build rapport.

SYSTEMS YOU ARE FAMILIAR WITH

1. Proficiency in Microsoft 365 services and email services (Exchange, Exchange Online, Mimecast, Gmail).
2. Familiarity with Intune, including Device Management, Conditional Access Policies, and Autopilot.
3. Knowledge of Jamf, SharePoint Online, Teams setup, and Microsoft Azure administration.
4. Experience with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles.
5. Proficiency in Windows OS (7, 8, and 10) and understanding of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN.
6. Interest and exposure to security, including firewalls and Windows security for servers and workstations.

ON OUR TEAM, YOU’LL ENJOY

1. Holiday Benefit: Enjoy 22 days of annual leave, with the opportunity for this to increase to 25 days based on your length of service.
2. Birthday Perk: Receive a complimentary day off on your birthday, or the nearest Friday or Monday if your birthday falls on a weekend.
3. Hybrid Work Arrangement: Embrace the flexibility of working from home for at least one day per week.
4. Social Events Benefit: Enjoy quarterly work social gatherings and weekly team lunches.
5. Cutting-Edge Technology Access: Experience top-tier software and hardware solutions not only reserved for our clients but also provided for all our team members.
6. Customized Training Opportunities: Benefit from a customized training agenda that includes official certifications from vendors tailored to your professional development needs.
7. …and so much more!

Are you ready to make an impact utilizing your strong customer service experience and technical expertise?

APPLY NOW for immediate consideration, we can’t wait to speak with you!