Service Desk Engineer

Venn Group; Liverpool City Region; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a skilled Service Desk Analyst for a 3-month contract, providing vital 1st and 2nd line support within a dynamic IT service desk environment. This role requires strong technical skills and a customer-focused approach, ensuring efficient IT support and communication across the organization.

Qualifications

• Experience in 1st and 2nd line support roles.
• Ability to work efficiently in a fast-paced IT environment.

Responsibilities

• Serve as the first point of contact for all IT service desk queries.
• Accurately record and manage incidents following established procedures.
• Resolve technical issues at first point of contact.

Skills

Problem-solving

Customer-focused approach

Technical expertise

Job description

Service Desk Analyst

We are looking for a skilled Service Desk Analyst to provide vital 1st and 2nd line support as part of a dynamic IT service desk function. This role combines technical expertise, strong customer service skills, and business awareness to deliver efficient IT support and maintain seamless communication across the organisation.

Key Responsibilities:

• Serve as the first point of contact for all IT service desk queries, responding to phone calls and monitoring additional support channels
• Accurately record and manage incidents following established procedures
• Resolve the majority of technical issues at first point of contact to ensure a smooth user experience
• Participate in both reactive and proactive elements of Incident Management, adhering to defined processes

What We’re Looking For:

• Experience in 1st and 2nd line support roles
• Strong problem-solving skills and a customer-focused approach
• Ability to work efficiently in a fast-paced IT environment

Contract Details:

• Initial 3-month contract with the possibility of extension
• Onsite role based at one of the client’s Liverpool locations

This is an exciting opportunity for an IT professional to expand their expertise within a supportive and high-performing team.