Service Desk Engineer

Luxoft; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Luxoft is seeking an experienced IT Support professional to manage its desktop environment and VDI systems in London. The role involves administration of critical IT services, requiring strong technical expertise in Active Directory, VDI management, and excellent communication skills, in a fast-paced and dynamic atmosphere.

Qualifications

• Minimum 5 years' experience in IT.
• Technical skills in VDI and Active Directory.
• Excellent multitasking and analytical troubleshooting.

Responsibilities

• Administer VDI environment and Active Directory.
• Provide support for hardware and software installations.
• Monitor and log user service requests.

Skills

VDI administration

Active Directory administration

Problem diagnosis

Analytical troubleshooting

Communication

Multitasking

Education

University Degree or equivalent

Tools

VMware Horizon

SCCM

Microsoft Office Suite 2016/2019/365

PowerShell scripting

Job description

Project description

The customer provides integrated front to back office services to investment managers and financial institutions and is authorised and regulated by the Financial Conduct Authority in the United Kingdom. The client's service offering encompasses the full asset management life cycle, including a portfolio management system, risk analysis, operations (trade processing, fund accounting, and treasury services), compliance support, and investor relations services. The customer employs over 300 staff, with offices in London, Hong Kong, New York, and the Channel Islands. It is led by a team of highly experienced finance professionals across multiple disciplines, with a platform considered an industry leader in trading analytics, risk analysis, and operational robustness.

This job opening presents an exciting opportunity to join a rapidly growing business with institutional backing and a proven track record of delivering a suite of financial services to a market-leading standard. The successful individual will be able to combine their industry experience with a vision for further development in a dynamic and supportive environment.

The Desktop support team based is primarily responsible for maintaining and engineering the firm's global desktop and VDI environment. The team is small and manages 1st-3rd line support in a very fast-paced environment; a willingness to take on every problem, no matter how small or large, is essential. The client is undergoing significant technical transformation, so a creative approach and long-term thinking will be key. Skills in automation, scripting, cloud experience, and a genuine passion for technology are advantageous.

Responsibilities

• Main duties/responsibilities of the role include:
• Administration of VMWare Horizon VDI environment
• Active Directory & Exchange administration
• Supporting VPN / Remote access systems
• Providing direct support for the desktop environment, client applications, and hardware, including:
• Windows 10, Office 2010 / Office 2016, TCP/IP (DNS, DHCP, etc.)
• In-house built Excel add-ins and applications
• HP / Dell workstations, laptops, thin clients, and printers
• New user setup, hardware installation, permissions, application testing
• Software setup, installation, and documentation of support procedures
• Proactive monitoring of environment and PCs using various tools
• Contributing suggestions for process improvement and efficiency
• Ensuring all user service requests are logged, processed, and monitored according to company procedures
• Collaborating with IT counterparts for problem-solving or escalation

Skills

Must have

• Minimum 5 years' experience in IT
• Technical skills including VDI administration & troubleshooting, Active Directory administration (including GPO), understanding of control principles (Release, Change Management, etc.), and familiarity with best practice methodologies such as ITIL
• Proficiency with Microsoft Office Suite 2016/2019/365
• Understanding of build and client distribution architectures (SCCM)
• Excellent communication, triage/problem diagnosis, analytical troubleshooting skills, and attention to detail
• Ability to quickly assess situations and adapt accordingly
• Effective multitasking and prioritization skills
• Self-starter attitude, well-organized, energetic, enthusiastic, and capable of working in a busy team
• Awareness of the role of IT in business

Nice to have

• ITIL Service Management Foundation
• University Degree or equivalent
• PowerShell scripting or other scripting languages
• Experience with VMWare Horizon, Exchange 2016 user administration, SCCM 2012+ (including application/package and software update creation & administration), Halo ITSM, automation, self-service, and cloud experience