Remote Service Desk Engineer

JR United Kingdom; London Fields; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading managed services provider is seeking a Remote Service Desk Engineer to support clients primarily in the financial sector. You will manage backup operations, respond to customer inquiries, and ensure a high level of service is maintained. This role requires a blend of technical proficiency and excellent communication skills, suitable for someone with IT Service Desk experience, working remotely with a flexible schedule.

Qualifications

• Experience on an IT Service Desk is necessary.
• Familiar with ITIL Service Management disciplines.
• Proficiency in Microsoft Cloud solutions like Office 365.

Responsibilities

• Perform daily backup checks and monitor alerts.
• Respond to customer calls and tickets promptly.
• Maintain accurate records of all service incidents.

Skills

Customer Service

Problem Solving

Communication

Tools

Microsoft Cloud solutions

Intune

Windows Server OS

Azure

Job description

Social network you want to login/join with:

Remote Service Desk Engineer, london (west end)

col-narrow-left

Client:

Syntax Integration Limited

Location:

london (west end), United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

16.06.2025

Expiry Date:

31.07.2025

col-wide

Job Description:

Remote Service Desk Engineer

Location:Remote

Contract Type:Full-Time

Primary Shift:

• Monday to Friday, morning shift 07:00am – 15:30pm, evening shift: 5:30PM-6:30PM
• Focus on backup checks and monitoring alerts

The Company

Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors.

Job Responsibilities

Daily Operations:

• Perform comprehensive backup checks and monitor customer alerts daily.
• Ensure all alerts are documented, escalated, and resolved according to SLA standards.

Call and Ticket Handling:

• Respond to customer calls and tickets.
• Ensure prompt resolution or escalation as needed.

On-Call Support:

• Be on standby for out-of-hours calls and tickets during designated on-call shifts.
• Address urgent issues requiring immediate attention during on-call hours.

Customer Interaction:

• Deliver excellent customer care and communication throughout all interactions.

Documentation and Reporting:

• Maintain accurate records of all incidents, service requests, problems, and resolutions.
• Follow internal and external procedures for documenting work.

Technical Skills Required

• Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive for Business).
• Experience managing devices and remote systems using tools like Intune, Datto RMM, and TeamViewer.
• Strong skills in Windows Server OS, Windows/MacOS troubleshooting, and hardware diagnostics for laptops/desktops.
• Familiarity with backup and disaster recovery tools like Azure, SkyKick, Barracuda, and Spanning.
• Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs.

Practical knowledge of:

• DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS.
• File and folder security management.

Soft Skills Required

• Experience working on an IT Service Desk.
• Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and customer service focus.
• Professional telephone manner and customer-facing demeanour.
• Ability to prioritise tasks and work under pressure to meet deadlines.
• High attention to detail, self-motivated, organised, and capable of multitasking.