Service Desk Engineer

1Tech Staffing Limited; England; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

1Tech Staffing Limited is looking for a Service Desk Engineer to join a growing technology business. The role offers the chance to develop internally, take on more responsibility and play a key part within the wider support team.

You will be a key escalation point for the 1st line team, helping troubleshoot more complex issues while also training and mentoring junior engineers. The position may involve hybrid working and opportunities to progress toward 3rd line support.

Qualifications

• Ability to troubleshoot complex technical issues.
• Willingness to mentor and train junior engineers.
• Experience supporting users and resolving incidents in a timely manner.

Responsibilities

• Act as escalation point for 1st line team.
• Troubleshoot complex technical issues and provide resolutions.
• Mentor and share knowledge with junior engineers.
• Progress towards 3rd line support through training and hands-on work.

Skills

Troubleshooting

Mentoring

Knowledge sharing

Customer support

Tools

Hybrid environments

Job description

We are looking for a Service Desk Engineer to join a growing technology business where you’ll get the opportunity to develop internally, take on more responsibility and play an important role within the wider support team.

You’ll be a key escalation point for the 1st line team, helping troubleshoot more complex technical issues while also training, mentoring and sharing knowledge with junior engineers.

What you’ll be working with:

• Cloud & on-prem hybrid environments

As you develop, you’ll also have the opportunity to get involved in project work and progress towards 3rd line support.

You’ll have access to ongoing training, certifications and a personal development plan designed to help you continue building your technical career.

This could be a great move for someone who enjoys solving problems, wants more ownership and likes the idea of helping develop less experienced members of the team.