Service Desk Engineer

Portman Dental Care group.; Cheltenham; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Service Desk Engineer to join their team. In this role, you will be responsible for supporting and maintaining IT systems while providing efficient first-line support to business users. Your expertise in incident management and helpdesk applications will be key as you handle inquiries, log IT-related issues, and strive for prompt resolutions. If you thrive in a dynamic environment and enjoy solving problems, this opportunity is perfect for you to make a significant impact in a supportive role.

Qualifications

• Experience in incident and problem management is essential.
• Familiarity with helpdesk applications and basic network troubleshooting.

Responsibilities

• Support and maintain IT systems while providing first-line support.
• Handle inquiries, log issues, and resolve them according to SLAs.

Skills

Incident and problem management

Using helpdesk applications

Basic network troubleshooting

Service desk / first line support experience

Job description

The Service Desk Engineer is responsible for supporting and maintaining the PortmanDentex IT systems while providing efficient first-line support to all business users. Handling initial inquiries from colleagues, logging IT-related issues, and striving to resolve them in a prompt manner in accordance with SLAs.

We welcome your application to our Service Desk Engineer vacancy if you have the following qualifications and skills:

• Incident and problem management
• Using helpdesk applications
• Basic network troubleshooting
• Working in a service desk / first line support role dealing with 30 – 60 tickets at any one time