Junior Service Desk Engineer

althaus digital; Birmingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

An exciting opportunity awaits individuals eager to kickstart their IT careers with a forward-thinking company. This role offers a unique chance to gain foundational knowledge in IT Infrastructure through tailored training. You'll be part of a dynamic team, supporting various IT functions while honing your skills in troubleshooting, user management, and security practices. The program is designed to prepare you for a successful interview and future career in the evolving IT landscape. If you're passionate about technology and ready to grow, this is the perfect starting point for your career journey.

Qualifications

• Passion for IT and willingness to learn is essential.
• Basic understanding of operating systems and hardware is beneficial.

Responsibilities

• Troubleshoot desktop and system problems effectively.
• Manage helpdesk tickets and resolve issues promptly.
• Assist customers with technical web-related queries.

Skills

Troubleshooting

Customer Service

IT Security Knowledge

Technical Support

Problem Solving

Education

Interest in IT

Basic Knowledge of Operating Systems

Tools

Helpdesk Software

Security Tools

Job description

The Opportunity…

In partnership with Intercity, Althaus Digital are looking for self-motivated, driven individuals with a proven passion for IT Infrastructure. This is an exciting opportunity to take the first step in your IT career in an evolving and growing industry via some initial training.

Please note the following:

• We are looking to only hire West Midland based candidates only.
• You will need to have the right to live and work in the UK.

IT Infrastructure

Savvy enough to want to work as an Infrastructure specialist, but lacking relevant work experience? Our IT Infrastructure Skills training is tailored made for you. This initial training will give you the foundational knowledge you need for this opportunity with Intercity.

We will be equipping you with the skills and knowledge you’ll need for this opportunity. Designed as a springboard for your future career with Intercity, you’ll benefit from live online sessions delivered by our team of expert trainers. As the programme unfolds, we’ll start preparing you for interview stage and give you all the necessary skills you need for the interview off the back of what you have learnt from the course.

The Role…

You will be part of a warm, friendly, and forward-thinking team responsible for supporting with all things IT Infrastructure. No day will be the same in what is a fast-paced, exciting new role, with the successful candidates naturally striving to provide great customer service to both external and internal stakeholders. You will be meticulous and patient in your approach; keen to live and breathe company values, and with the ambition and drive to grow and develop.

The typical roles and responsibilities will include:

• Technical - troubleshoot desktop and system problems, diagnose, and solve hardware/software issues.
• Manage Helpdesk - ensure help desk tickets are logged, escalated, and resolved in a timely manner.
• User Management - administer applications for user accounts.
• Web - assist customers with technical web-related queries.
• Security - understand types of malware and attacks, password security, Infrastructure (securing networks and hardware/ securing software), cryptography, and security vulnerabilities.

What you’ll learn over your 12-week, part-time training (before your interview with the employer):

• Operating Systems and Hardware
• Business Continuity and Disaster Recovery
• Information Security, Legislation and Ethics
• IT Project Methodology
• Maintenance Strategies
• Database Fundamentals
• Applications and Software
• Network Concepts
• Troubleshooting and Fault Finding
• Supporting a Customer Base
• Purpose and Importance of Cyber Security
• Key Cyber concepts, terminology and frameworks
• Cyber threats and motives
• Security policies

The Person…

We appreciate you will likely be at the very beginning of your IT career, so provided you’re able to confidently demonstrate your interest in the subject, we’ll be more focused on your passion for learning/development and natural fit with our core values, rather than being able to evidence a significant degree of pre-existing technical knowledge. You will need to have the right to live and work in the UK, be based within the West Midlands, and be over the age of 19.