Service Desk Engineer

Zempler Bank Limited; London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

Zempler Bank offers a fantastic opportunity for a Service Desk Engineer to join their technology team on a full-time, hybrid basis. The role involves providing high-quality support, ticket management, and driving personal development in a progressive environment within a leading FinTech company. Successful candidates will have a strong understanding of Microsoft technologies, IT security best practices, and networking skills.

Benefits

Additional benefit allowance (7.5% of salary)

26 days holiday increasing to 33

Pension salary sacrifice

LinkedIn Learning license

Regular social activities and team events

Charity Volunteering Day

Free drinks and snacks in the office

Qualifications

• Good working knowledge of Microsoft technology stack including Windows 10 & 11.
• Experience in a similar sized organisation.
• Knowledge of IT security best practices and TCP/IP networking.

Responsibilities

• Provide high-quality support to colleagues, including ticket triage and password resets.
• Monitor stock levels and ensure equipment safety.
• Engage in Continuous Service Improvements (CSI) activities.

Skills

Microsoft technology stack

IT security best practices

Networking

Troubleshooting

Education

Technology degree or equivalent

Tools

Windows 10 & 11

Azure

Intune

Jira

Job description

Join to apply for the Service Desk Engineer role at Zempler Bank

Join to apply for the Service Desk Engineer role at Zempler Bank

Zempler Bank are proud to be offering a fantastic opportunity for a new Service Desk Engineer to join our amazing Technology team on a full-time, permanent & hybrid working basis.

The role will be based 3 days per week at our London Bridge HQ offices, with 2 days per week working remotely.

Who we are

First established in 2004, Zempler Bank are here to make money simpler. We are a “Top 100 Best Companies” employer and ranked as a leading FinTech bank from independent national survey results, conducted by CMA (Competition & Markets Authority) in 2024, as the only UK bank to rank in a top five across all three categories within business banking.

Our mission statement, which underpins everything we do, is to provide the UK’s underserved businesses with easy to access and simple to use banking services that helps them succeed.

The role is

This Service Desk Engineer will be accountable for providing high quality, professional support to Zempler Bank’s colleagues - collaborating, willing to learn new skills and to taking responsibility for ones own development. Requiring good communication skills as an important part of the role, the Service Desk Engineer will also aim to raise the standards within Technology as well as protecting the departments reputation.

Acting with integrity, professionalism and adaptability, the Service Desk Engineer will look to take on any duties assigned and complete these to a high standard, also aiming to remove & reduce risk, whilst streamlining departmental processes.

This Service Desk Engineer job represents a incredible opportunity to build a long term career within a truly valuable specialism of the Bank's technology function.

Key Accountabilities Include

• Ticket triage, password resets, hardware maintenance, hardware replacement, configuration and occasionally project delivery.
• Tasks in relation to ticket management, assets and housekeeping. Access and identity management and end user look and feel.
• Provide face to face colleague support and carry out new colleague onboarding, including VIP support.
• Completing daily checks of conferencing rooms, comms rooms, printers, general IT areas and applications. Monitor stock levels and ensure equipment is clean, safe and secure.
• Participate in Continuous Service Improvements (CSI) activities, looking for efficiencies to reduce both effort and cost wherever possible; reporting risks if/when discovered
• Drive your personal development and gain new knowledge to further the department and bank
• Document creation, review and amendment, knowledge base upkeep
• Supporting business and team huddles held cross site
• Perform device patching across the bank.

You'll need to have

• Good working knowledge of the Microsoft technology stack and modern software applications including (but not limited too) Windows 10 & 11, M365, Co-pilot, Azure, Intune, Autopilot, etc.

• Experience, working in an organisation of similar size and industry. Holding a technology degree, similar qualification or having proven experience.

• Experience working with W10, W11, Citrix, Intune, Jira (or equivalent), OS deployment tools, group policies, AAD.

• Demonstrable knowledge of IT security best practices.

• Good experience of Active Directory and knowledge of AAD

• Knowledge of using M365 applications

• Knowledge of VDI, Citrix or equivalent technology.

• Working knowledge of ITIL

• Basic experience of MacOS

• Demonstrable TCP/IP networking knowledge with excellent hardware and troubleshooting skills

• MS certified, with an understanding of the Microsoft cloud environments

• OS deployment, security and 3rd party patching.

· Competitive basic salary

· Additional benefit allowance representing 7.5% of your annual salary allowing you the flexibility to decide your own benefits (or simply absorb this into your monthly income).

· 26 days’ holiday increasing each year of service to 33 days

· Ability to buy and sell a further 5 days holiday each year

· Pension salary sacrifice

· Option for LinkedIn Learning license

· Family friendly policies

· Regular social activities and team events

· Charity Volunteering Day

· Free drinks and snacks in the office

Zempler Bank is an equal opportunity employer. Individuals seeking employment are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

Please note before applying - Whilst Zempler Bank actively seeks and welcomes all applicants from a diverse range of backgrounds, we are also unfortunately not able to offer any sponsorship opportunities at this time. To be eligible for this vacancy, all applicants will be required to have permanent (inc. Indefinite Leave to Remain or equivalent) Right-To-Work in UK.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Banking

Referrals increase your chances of interviewing at Zempler Bank by 2x

Sign in to set job alerts for “Service Desk Engineer” roles.

Surbiton, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 hours ago

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 2 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 days ago

London Area, United Kingdom £35,000.00-£45,000.00 5 hours ago

City Of London, England, United Kingdom 1 day ago

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 3 days ago

Service Desk L2: Desktop Support Analyst

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom £30,000.00-£34,000.00 23 hours ago

London, England, United Kingdom 7 months ago

London, England, United Kingdom 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.