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Service Desk Assistant
Burton Bolton & Rose Recruitment Services Ltd
London
On-site
GBP 60,000 - 80,000
Full time
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Job summary
An established industry player is seeking a dynamic Service Desk Assistant to enhance their proactive team. In this role, you will be the first point of contact for clients requiring maintenance support, ensuring that high-quality service is delivered consistently. Your organizational skills will shine as you coordinate planned maintenance and emergency jobs, preparing engineers with the necessary worksheets and route plans. This position offers an exciting opportunity to contribute to a supportive work environment while making a significant impact on client satisfaction. If you thrive in a fast-paced setting and enjoy helping others, this role is perfect for you.
Qualifications
- Energetic and proactive individual with strong customer service skills.
- Ability to efficiently manage client requirements and schedule work.
Responsibilities
- Act as the first point of contact for clients needing maintenance support.
- Coordinate and schedule maintenance jobs for field engineers.
Skills
Tools
Job description
A highly successful local Company requires an energetic Service Desk Assistant to join their happy and proactive team and provide a high level of customer service to clients based throughout the UK.Some of your duties will include:
- Acting as first point of contact for clients who require maintenance support or emergency repairs
- Ensuring a high level of service is provided to clients at all times and requirements managed efficiently
- Co-ordinating planned maintenance requirements by scheduling work to be completed
- Setting up emergency jobs to be completed on the computer system and preparing worksheets for Engineers
- Allocating jobs to be completed to team of field based Service Engineers and preparing route plans
- Tracking jobs being completed from instigation stage through to successful completion
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