Service Desk Analyst (Previous Relevant Experince is Required)

JR United Kingdom; Woking; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Service Desk Analyst for their Customer IT Service Centre in Camberley. This full-time, permanent role involves a 4 days on / 4 days off shift pattern. The ideal candidate will provide excellent customer service and coordinate issue resolution. Additional benefits include competitive salary, training, and career development opportunities.

Benefits

Pension Schemes

Health Support

Family Policies

Discounts

Training

Career Development Opportunities

Qualifications

• Experience in retail, customer service, or administration is ideal.
• Proficiency in Microsoft Office is required.

Responsibilities

• Act as the first point of contact for incidents and requests.
• Ensure excellent customer service and coordinate with engineers.

Skills

Customer Service

Microsoft Office

Job description

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Service Desk Analyst (Previous Relevant Experience is Required), Woking

Details about the client, location, and job category are provided, along with work permit requirements and job views.

Job Description:

Service Desk Analyst

Location: Camberley, GU15 3YL (Office based role)

Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)

Job type: Full time, Permanent

Ref: 1405

Competitive salary, overtime options, shift uplift, training, annual leave, and career development opportunities are offered.

Telent seeks a Service Desk Analyst to join their Customer IT Service Centre in Camberley. The role involves working on a 4 days on / 4 days off shift pattern, with office-based work at the modern Camberley service centre.

The work involves acting as the first point of contact for incidents, requests, and queries via various platforms, ensuring excellent customer service, and coordinating with engineers and vendors to resolve issues.

Ideal candidates may have experience in retail, customer service, or administration, and proficiency in Microsoft Office is required. Technical experience such as ITIL awareness is desirable but not essential.

Additional benefits include pension schemes, family policies, health support, and discounts. Telent is committed to an inclusive culture and values diversity, aiming to make a positive impact through its work in digital infrastructure.