Service Desk Analyst (Previous Relevant Experince is Required)

JR United Kingdom; Reading; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading technology company in the UK is seeking a Service Desk Analyst to join their Customer IT Service Centre in Camberley. This full-time role involves providing high-quality customer service and support for IT incidents. Ideal candidates should have a passion for customer service and experience in retail or administration. The position operates on a 4 days on / 4 days off shift pattern, offering competitive salary and benefits.

Benefits

Career growth opportunities

Inclusive culture and diverse ideas

Company matched pension scheme

Family-friendly policies

Health and wellbeing support

Discounts via Telent Reward scheme

Qualifications

• Experience in retail, customer service, or administration.
• Experience in a call centre or helpdesk environment is advantageous.

Responsibilities

• Serve as the first contact for incidents, requests, and queries.
• Log and track incidents and requests using our online portal.
• Ensure excellent customer service and follow-up.

Skills

Customer Service

Microsoft Office

Job description

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Service Desk Analyst (Previous Relevant Experience is Required)

Client: Telent

Location: Reading, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details

• Location: Camberley, GU15 3YL (Office based role)
• Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)
• Job type: Full time, Permanent
• Ref: 1405

Salary & Benefits

• Competitive starting salary
• Uncapped overtime options
• 20% salary uplift for shift work
• At the desk training
• 26 days annual leave
• Ongoing career development

About the Role

Telent is seeking a Service Desk Analyst to join our Customer IT Service Centre in Camberley. This role involves acting as the first point of contact for customer incidents and requests, providing high-quality customer service, and supporting our growing service contracts. The role operates on a 4 days on / 4 days off shift pattern, with office-based work at our modern Camberley centre.

Responsibilities

• Serve as the first contact for incidents, requests, and queries via multiple platforms
• Log and track incidents and requests using our online portal
• Ensure excellent customer service and follow-up
• Coordinate with engineers and logistics for IT incidents
• Maintain customer rapport and incident ownership
• Proactively liaise with vendors and escalate issues as needed
• Meet KPIs set by management

Candidate Profile

Ideal candidates are passionate about customer service, with experience in retail, customer service, or administration. Proficiency in Microsoft Office is required. On-the-job training will be provided, and experience in a call centre or helpdesk environment is advantageous. ITIL awareness is desirable but not essential.

What We Offer

• Career growth opportunities
• Inclusive culture and diverse ideas
• Company matched pension scheme
• Family-friendly policies
• Health and wellbeing support
• Discounts via Telent Reward scheme

About Telent

Telent is a leading technology company supporting critical digital infrastructure across the UK. Join our team of over 2,500 dedicated professionals making a real impact through innovative technology and teamwork.